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Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Adverts

One time poster
Message 1 of 3
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Message 1 of 3

Adverts

Every time I update I get bombarded with adverts every screen I go on I get an ad pop up with a timer 5/3seconds until you can close it. How do i stop this? 

2 REPLIES 2
Sony Xperia Support
Message 2 of 3
1,050 Views
Message 2 of 3

Re: Adverts

Hi @Narla, I'm sorry to hear about that. Slightly frowning Face 

We do not push any kind of commercial that can be found in the way you do. 

It is probably a third party application causing this. I would recommend you to reboot your phone in Safe Mode and see if it persists there also. 

You can find more information about how to reboot your phone in safe mode here. Do note that you don't need to backup anything as it will not permanently erase anything. 

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


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Enthusiast
Message 3 of 3
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Message 3 of 3

Re: Adverts

If you havent got an antivirus app on your phone do the free trial of Norton

 

https://play.google.com/store/apps/details?id=com.symantec.mobilesecurity&hl=en_US

 

it has an app checker which might tell you which one is causing annoying pop ups

(The premium features that can be tried for a month include their "App Advisor powered by Norton™ Mobile Insight, automatically checks apps for potential privacy risks, high battery and data usage or intrusive behavior before download")