account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Adverts

One time poster
Message 1 of 3
1,126 Views
Message 1 of 3

Adverts

Every time I update I get bombarded with adverts every screen I go on I get an ad pop up with a timer 5/3seconds until you can close it. How do i stop this? 

2 REPLIES 2
Highlighted
Sony Xperia Support
Message 2 of 3
1,117 Views
Message 2 of 3

Re: Adverts

Hi @Narla, I'm sorry to hear about that. Slightly frowning Face 

We do not push any kind of commercial that can be found in the way you do. 

It is probably a third party application causing this. I would recommend you to reboot your phone in Safe Mode and see if it persists there also. 

You can find more information about how to reboot your phone in safe mode here. Do note that you don't need to backup anything as it will not permanently erase anything. 

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 3 of 3
1,017 Views
Message 3 of 3

Re: Adverts

If you havent got an antivirus app on your phone do the free trial of Norton

 

https://play.google.com/store/apps/details?id=com.symantec.mobilesecurity&hl=en_US

 

it has an app checker which might tell you which one is causing annoying pop ups

(The premium features that can be tried for a month include their "App Advisor powered by Norton™ Mobile Insight, automatically checks apps for potential privacy risks, high battery and data usage or intrusive behavior before download")