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A straight line spot visible on my Xz1

Regular
Message 1 of 8
947 Views
Message 1 of 8

A straight line spot visible on my Xz1

Yesterday i bought Xz1. From the very first time use i noticed a starting line shown on my display. I can see the line if i use notification bar or i make some calls... But it's not showing every time...

 

Guys please help me.. 

7 REPLIES 7
Genius
Message 2 of 8
910 Views
Message 2 of 8

Re: A straight line spot visible on my Xz1

@Amitdgp to understand your issue I will need you to take a screenshot when this issue occurs or a photo if it's something that you can't capture with a screenshot... But just so you know, if you cannot take a screenshot of this problem it is 99.99% an hardware issue and you must contact your Local support


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Wizardry is the key!
Regular
Message 3 of 8
904 Views
Message 3 of 8

Re: A straight line spot visible on my Xz1

IMG-20171006-WA0046.jpgBetween the wifi and Bluetooth icons

 

 

Regular
Message 4 of 8
897 Views
Message 4 of 8

Re: A straight line spot visible on my Xz1

Can't identify in screen shots.. I think this 100% hardware fault. But it's not visible for all times. Means if i look for a hour the same line show for 10-20 minutes and rest time is it ok. 

Genius
Message 5 of 8
886 Views
Message 5 of 8

Re: A straight line spot visible on my Xz1

@Amitdgp it is anyway an hardware issue, you really need to contact your Local support to have the phone inspected or have it replaced from the retailer where you bought it.

 

Also, you say it doesn't happen all the time but still.. that could be an issue that can get worse. So yes. Local support or ask the retailer to replace it.


  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
Enthusiast
Message 6 of 8
854 Views
Message 6 of 8

Re: A straight line spot visible on my Xz1

Today i visit my nearest sony authorized service center and show them my xz1. They are accpeting that there is any problem but they can't identify is this hardware issue or software issues. So they basically take some snap of my display and ask me for 3 days. Within 3 days they called me with some valuable resolution. 

Highlighted
Sage
Message 7 of 8
829 Views
Message 7 of 8

Re: A straight line spot visible on my Xz1

It is a phone 1 week old. Sony should replace it no question asked.

 

Apple would do it. Bose too. I talk by experience. 

Enthusiast
Message 8 of 8
819 Views
Message 8 of 8

Re: A straight line spot visible on my Xz1

I hope sony also exchange my faulty device.