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system ui has stopped

SOLVED
Learner
Message 1 of 17
30,422 Views
Message 1 of 17

system ui has stopped

My XZ1c just updated some apps and the system ui crashed.
After restarting I get the security pin unlock screen, then the screen turns black.

When I press the camera button, I get to see the camera screen but the message "system ui has stopped" keeps popping up.
Can't seem to get anywhere other than camera or restart. same thing also happens in safe mode.

I never rooted my phone or changed rom or anything like that only used nova launcher.
I would appreciate your help.

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 17
39,671 Views
Message 2 of 17

Re: system ui has stopped

Hi @Malkav

 

Welcome to the community!

 

Have you tried performing a software repair using Xperia Companion?

 

Let me know Slightly smiling FaceJack-O-Lantern


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

16 REPLIES 16
Sony Xperia Support
Message 2 of 17
39,672 Views
Message 2 of 17

Re: system ui has stopped

Hi @Malkav

 

Welcome to the community!

 

Have you tried performing a software repair using Xperia Companion?

 

Let me know Slightly smiling FaceJack-O-Lantern


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 17
30,383 Views
Message 3 of 17

Re: system ui has stopped

 Thank you for your reply. The software repair helped.

I was hoping to find a solution without a phone wipe but at least my xperia is working again.

Sony Xperia Support
Message 4 of 17
30,378 Views
Message 4 of 17

Re: system ui has stopped

Hi @Malkav

 

Glad that helped, if you need any further help please let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 17
30,153 Views
Message 5 of 17

Re: system ui has stopped

Hola buenas tardes, porque en mi Sony aparece la leyenda a a cada rato de que el ui del sistema se a detenido. 

Hello good afternoon, because in my Sony appears the legend to every time that the system ui has been stopped.

 

GT

Visitor
Message 6 of 17
29,851 Views
Message 6 of 17

Re: system ui has stopped

Hi, may I just ask if what to do next after installing XPERIA Companion, I'm experiencing same trouble also, about System UI has stopped. I downloaded the app but it was just about transferring data and files into another phone. How will this app can fix trouble? Hoping for your kind reply, thank you so much! 

One time poster
Message 7 of 17
29,837 Views
Message 7 of 17

Re: system ui has stopped

Xperia F3311 as stopped working and system UI keeps coming up how to sort it please

One time poster
Message 8 of 17
28,639 Views
Message 8 of 17

Re: system ui has stopped

I did all the steps which were shown and I'm not sure if everything is right because it takes a bit too long also I can't find the phone is still connected to the laptop. can you tell me please how long can take a software reinstallation?  (Sony Xperia xz1)

Learner
Message 9 of 17
28,479 Views
Message 9 of 17

Re: system ui has stopped

Have same question. Did you get a solution 

One time poster
Message 10 of 17
19,242 Views
Message 10 of 17

Re: system ui has stopped

Ui system problem