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forgotten my 4 digit pin code

One time poster
Message 1 of 4
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Message 1 of 4

forgotten my 4 digit pin code

I have forgotten my 4 digit pin number to unlock my phone. Is there a way that i can unlock it or reset the pin number?

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: forgotten my 4 digit pin code

Hi @Clarabella!

First off all, are you sure that it's the screen lock that you can't remember? It's not asking you for a PIN code to unlock your SIM card? Why I am asking is because the only way to remove the screen lock is to reset the device and the reset will delete all data stored on the internal storage.

You can try and remove the SIM card from your device and see if you helps, otherwise you will need to perform a software repair using Xperia Companion.

Let me know if that helps!


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

One time poster
Message 3 of 4
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Message 3 of 4

Re: forgotten my 4 digit pin code

I have forgotten my 4 digit pin number for my android phone but not the screen lock. Is there a way that i can unlock it or reset the pin number?

Sony Xperia Support
Message 4 of 4
518 Views
Message 4 of 4

Re: forgotten my 4 digit pin code

Hi @VJ2016, welcome to our community!

Is it the code that you are using to unlock Android to start up the device? This is the same code as your screen lock, so try with that one and see if you are able to get into the device again.

I hope that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.