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Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

XZ1 compact Freezes or restarts / reboot itself

Emperor
Message 51 of 76
1,450 Views
Message 51 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

@Iantastic77

 

I've read your threat and your spamming posts, that it is NOT tolerated here, I'm not sure if you are aware but this is a global user based forum, follow @Quester's suggestion and contact your Local support to get your device evaluated. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 52 of 76
1,440 Views
Message 52 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

28 hours without reboot after disabeling OK Google in Smart lock menu. New record.. 😀

 

Enthusiast
Message 53 of 76
1,431 Views
Message 53 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

>28 hours without reboot after disabeling OK Google in Smart lock menu. New record

 

Could you elabolate this?

Not just disabling Google voice search from Google app?

Learner
Message 54 of 76
1,413 Views
Message 54 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

Just saw thats I completely disabeled OK Google. No reboot since 45 h.

 

 

Edit :  still runnig without reboot. 68 h. Even my car bluetooth did not force a reboot.

 

 

Inhabitant
Message 55 of 76
1,341 Views
Message 55 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

Just got a reboot while at work. So problem isn't completely fixed in the new firmware but it doesn't happen that often anymore.

Talent
Message 56 of 76
1,287 Views
Message 56 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

got two reboot today. one when receving a whatsapp call; the phone freezed and didnt respond to any command.

the other one is whil video recording. it just freezed, came back, but didnt execute any comands, like restart or shut down.

weird.

ithought it might be a android 8 bug with some apps not totally compatible, but i think theirs a problem witrh sony rom too.

Highlighted
Regular
Message 57 of 76
1,283 Views
Message 57 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

Read my comment on page 3 from 2 weeks ago on how to turn off Ok Google, no reboots or crashes since then. The issue is google clashing with software I suppose. 

Inhabitant
Message 58 of 76
1,252 Views
Message 58 of 76

Re: XZ1 compact Freezes or restarts / reboot itself

Not in my case. My phone is not set to English so 'ok Google' is disabled by default. Just got another reboot at work. For me it's the eduroam WiFi (802.1x) that causes it.

One time poster
Message 59 of 76
1,178 Views
Message 59 of 76

Re: XZ1 compact Freezes or restarts

mine does the same. i open camera and it freezes on first use of the day whether it is for picture or video. same applies when i plug my earphones in or aux lead to listen in my car. i have to force restart and it is a pain

Regular
Message 60 of 76
1,152 Views
Message 60 of 76

Re: XZ1 compact Freezes or restarts

Just checked the whole thread about these "random" reboots as i am having the same problem

 

 

Now as I am in the same boat as you who are checking this thread I will try disabling the Google Assistant, as some USER mentioned that by doing this resolved his problem. 

 

To do  that, you'll need to go to : Settings - Apps & notificationsApp info - ( search app ) Google - FORCE STOP , and then DISABLE ( it's important to mention that the app it will ask you to UNISTALL the updates; Just agree with it ).

 

P.S. I'll come back with any feedback on how this worked out. Good or bad.

 

Best of luck to everyone.



This matter should be kept a secret !?