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XZ1 Compact alarm not ringing

SOLVED
Message 1 of 13
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Message 1 of 13

XZ1 Compact alarm not ringing

It has been several times I discovered the alarm clock doesn't ring. It is still happens randomly with the latest version of firmware. The alarm volume was set to maximum, the do not disturb mode was not on, but it just doesn't ring. The screen won't even turn up.it with start to ring only when I turn on the screen afterwards, while the screen will also be displaying swipe to dismiss too.

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 12 of 13
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Message 12 of 13

Re: XZ1 Compact alarm not ringing

Hello everyone!

You might experience that your recurring alarm sometimes does not ring. This is a known behaviour that will be corrected in a later software release.

Note! Software updates are released at different times depending on the operator, market, region or country. Therefore, we cannot give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to use the updates for specific models.

Until the new software is available, try one the following workarounds:

 

  • Disable your recurring alarm and enable it again every time you want to set the alarm, for instance, every night
  • Set a couple of alarms with some minutes in between, for instance, 7:00 AM and 7:05 AM.

Affected software:  47.1.A.12.34 or earlier on Android 8

 


Official Sony Xperia Support Staff


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12 REPLIES 12
Enthusiast
Message 2 of 13
4,976 Views
Message 2 of 13

Re: XZ1 Compact alarm not ringing

Message 3 of 13
4,956 Views
Message 3 of 13

Re: XZ1 Compact alarm not ringing

The thing is Sony don't upload the app to Google play, as well as that same as stock phone app that keeps force quiting. However the clock I can get now on Play is different from the one for Oreo.

Message 4 of 13
4,933 Views
Message 4 of 13

Re: XZ1 Compact alarm not ringing

It happened again today, I seems to get a clue now, it reads the alarm had been snooze, where I've never done that. (And ridiculous, how will I even be able to snooze the alarm at 0059...Screenshot_20171031-081330.png

 

Adviser
Message 5 of 13
4,856 Views
Message 5 of 13

Re: XZ1 Compact alarm not ringing

Same trouble with mine. The only difference is the time it's snoozed since. It's 02:59 for me.

One time poster
Message 6 of 13
4,697 Views
Message 6 of 13

Re: XZ1 Compact alarm not ringing

Ik have the same problem with my xz1 (not compact) the alarm ⏰ is not making anny sound or vibrates

Adviser
Message 7 of 13
4,498 Views
Message 7 of 13

Re: XZ1 Compact alarm not ringing

Further observation shows it works fine at the weekends and doesn't on business days. Looks like some regular task(s) scheduled for 3 AM on weekdays snooze alarm and prevent it from ringing at the proper time. I have not found yet if those tasks are from OS or Google apps or from any other app.

Adviser
Message 8 of 13
4,368 Views
Message 8 of 13

Re: XZ1 Compact alarm not ringing

It started working for me with the last system update v. 47.1.A.12.34.

Could you please guys check if it's working for you?

VEG
One time poster
Message 9 of 13
4,362 Views
Message 9 of 13

Re: XZ1 Compact alarm not ringing

Not available on my phone yet....

Apprentice
Message 10 of 13
4,297 Views
Message 10 of 13

Re: XZ1 Compact alarm not ringing

do you have any xperia actions activated? for me when i set an alarm and the focus action was on, it didn't ring