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2019-02-18 11:19 PM
Hi, really flummoxed here, yesterday I was using my headset, no issues, plugged them in last night to call someone and they didn't work, not recognised by handset at all, no noise coming from them whatsoever. I've been using the same type of Sony headphones for years now with no issues, I dug the original ones out of the box and still no joy. Rebooted phone and no difference. I have spent 4hrs this evening booting into safe mode, disabling/reinstalling smart connect etc. etc., and eventually went down the Xperia Companion/Software Repair route and it is still the same.
It's rare I have to ask this when it comes to tech... But... Help???
2019-02-19 01:27 AM
2019-02-20 01:38 AM
Further to this I downloaded 'Lesser AudioSwitch' which can force audio out of the headphone jack... To me this says software rather than hardware.. But yes... When I have some spare hours I'll contact support... My that will be fun... :/
2019-02-20 03:55 PM
Hi, I have been through the same scenario. The only thing that made my earphones work was to download the Lesser Audio app. There is a switch to change from speakers to earphones. Don't ask me how because Sony can't explain either. Give that a try, it shouldn't the only fix but at the moment it's all I have. Best of luck
2019-02-20 04:01 PM
I also find this site extremely hard to even send a message, the screen is jumping all over the place 😬
2019-05-01 07:51 AM
Yes. I too have encountered the same issue for the last few updates! Funny that.. Lesser Audio Switch is a triumph where it seems Sony software is failing.
a month ago
just chiming in to report the same proplem and the same "solution". Lesser audioSwitch" is a workaround, but it seems that Sony needs to step up here before people begin sending in their head phones and/or devices wherever they cannot find the workauround.
Anyway, thanks for posting your solution!