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XZ1 Compact Headphone jack stopped working

Visitor
Message 1 of 7
2,229 Views
Message 1 of 7

XZ1 Compact Headphone jack stopped working

Hi, really flummoxed here, yesterday I was using my headset, no issues, plugged them in last night to call someone and they didn't work, not recognised by handset at all, no noise coming from them whatsoever. I've been using the same type of Sony headphones for years now with no issues, I dug the original ones out of the box and still no joy. Rebooted phone and no difference. I have spent 4hrs this evening booting into safe mode, disabling/reinstalling smart connect etc. etc., and eventually went down the Xperia Companion/Software Repair route and it is still the same.

 

It's rare I have to ask this when it comes to tech... But... Help??? 

6 REPLIES 6
Emperor
Message 2 of 7
2,222 Views
Message 2 of 7

Re: XZ1 Compact Headphone jack stopped working

@LiamOliver 

 

I'm sorry to hear about the issue, but it seems that you've done everything that you can to fix your phone, it's time to contact Sony directly >>> Sony contact us




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 7
2,207 Views
Message 3 of 7

Re: XZ1 Compact Headphone jack stopped working

Further to this I downloaded 'Lesser AudioSwitch' which can force audio out of the headphone jack... To me this says software rather than hardware..  But yes... When I have some spare hours I'll contact support... My that will be fun... :/

Regular
Message 4 of 7
2,189 Views
Message 4 of 7

Re: XZ1 Compact Headphone jack stopped working

Hi, I have been through the same scenario. The only thing that made my earphones work was to download the Lesser Audio app. There is a switch to change from speakers to earphones. Don't ask me how because Sony can't explain either. Give that a try, it shouldn't the only fix but at the moment it's all I have. Best of luck 

Regular
Message 5 of 7
2,188 Views
Message 5 of 7

Re: XZ1 Compact Headphone jack stopped working

I also find this site extremely hard to even send a message, the screen is jumping all over the place 😬

Highlighted
One time poster
Message 6 of 7
1,945 Views
Message 6 of 7

Re: XZ1 Compact Headphone jack stopped working

Yes. I too have encountered the same issue for the last few updates! Funny that.. Lesser Audio Switch is a triumph where it seems Sony software is failing. 

One time poster
Message 7 of 7
525 Views
Message 7 of 7

Re: XZ1 Compact Headphone jack stopped working

Hey there,

 

just chiming in to report the same proplem and the same "solution". Lesser audioSwitch" is a workaround, but it seems that Sony needs to step up here before people begin sending in their head phones and/or devices wherever they cannot find the workauround.

 

Anyway, thanks for posting your solution!