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2019-02-17 12:30 PM
After upgrading my phone to the 47.2.A.4.45 build, I'm experiencing a very specific glitch. These are the steps to reproduce it:
The display then gets completely frozen (except for the notification bar): whatever app I was using appears unresponsive, and if it was a browser, its content gets all black (tested on Chrome and Firefox).
The only ways to unfreeze the display are:
The weirdest part of this glitch is that, as I mentioned before, the apps themselves are not actually frozen, they just look like it. This can be proven by using whatever app has some scrollable content (e.g. Facebook):
When the app gets displayed again, you will notice that it's showing the new content (e.g. new posts): you were actually scrolling down within the app, it was just the display that looked unresponsive!
This gets incredibly annoying when I'm checking for any new notifications or what time is it, because after I've checked the phone twice and then I have to check something else, the app drawer "gets unresponsive" and I have to press Apps and then Back every time (since you're already within the app drawer, pressing Home does nothing).
I mentioned earlier that the glitch happens only when there's no screen lock. By setting up swipe, PIN, fingerprint scanner, etc. the glitch doesn't occur, but I don't think I'll ever get used to swipe to unlock the phone...
And by the way, I went through safe mode, a hard reset, and also software repair via Xperia PC Companion (which restored Pie, not Oreo), but the glitch is still there.
Is anyone else able to reproduce it? Or is there something wrong with my phone?
Thanks in advance.
February - last edited February
Hey, rhayy, and when it does freeze, did you try to scroll, lock and unlock again? Did the page actually scroll or Chrome just got unresponsive?
Actually, the phone doesn't freeze. I just get black screens.
But the phone is still responsive under black screens. I can scroll or switch apps.
I have an XZ1 and I have the same problem and its very annoying. It started as soon as I upgraded to Pie. I have seen other posts from people that have a XZ1, XZ1 compact, or XZ Premium experiencing the same issue.
One of the posts actually has a link to a youtube clip showing the problem:
The really annoying thing is that I have yet to see Sony acknowlege the problem let alone address it.