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Unstable bluetooth connection with headset

SOLVED
Apprentice
Message 1 of 5
2,474 Views
Message 1 of 5

Unstable bluetooth connection with headset

Hello, 

my old Xperia Z5 compact with Android 7 worked great with my Plantronics Voyager Legend bluetooth headset, but with Android Oreo on my Xperia XZ1 compact (firmware 47.1.A.2.374 / Android security pach level 1/10/2017) the connection is very unstable. Sometimes not even pairing works. And if paired the headset does, for example, not reconnect with my smartphone after swichting the headset off and on. 

Any help is appreciated. 

Kind regards, 
Christian

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 4 of 5
3,133 Views
Message 4 of 5

Re: Unstable bluetooth connection with headset

The issue persists also during safe mode. But updating the device to the new firmware version 47.1.A.5.51 resolves the described problems. The headset now works as expected.

 

Thank you for your support.

 

Greeting,

Christian

4 REPLIES 4
Pioneer
Message 2 of 5
2,470 Views
Message 2 of 5

Re: Unstable bluetooth connection with headset

Do you still have these problems whilst running in Safe Mode, @ChristianM?


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!
Apprentice
Message 3 of 5
2,467 Views
Message 3 of 5

Re: Unstable bluetooth connection with headset

Thanks for your reply. I successfully started my device in safe mode. After testing I will return with my feedback.

Apprentice
Message 4 of 5
3,134 Views
Message 4 of 5

Re: Unstable bluetooth connection with headset

The issue persists also during safe mode. But updating the device to the new firmware version 47.1.A.5.51 resolves the described problems. The headset now works as expected.

 

Thank you for your support.

 

Greeting,

Christian

Highlighted
Pioneer
Message 5 of 5
2,421 Views
Message 5 of 5

Re: Unstable bluetooth connection with headset

Glad to see that you were able to resolve your issue, @ChristianM.


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!