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Sony xperia xz1 compact:screen keeps freezing

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Adviser
Message 1 of 6
497 Views
Message 1 of 6

Sony xperia xz1 compact:screen keeps freezing

Recently, after the previous update, my screen just goes black fir no reason, it's not locked or anything, I'm just bruwsibf the net, & the page just goes black, I have to press on the screen or sth to bring it back.

Now after the latest update, my screen keeps freezing, eg my phone is tuning & I keep pressing on the green button to answer but nothing happens. Or I'm bruwsibf & I press on a page to get a drop down lent & nothing....

Sony told me to do a system restart & now send in for repair. But I wish to know the cause. Thank you guys in advance. 

1 ACCEPTED SOLUTION

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Adviser
Message 6 of 6
471 Views
Message 6 of 6

Re: Sony xperia xz1 compact:screen keeps freezing

I unistall Ed all the new apps I had installed & still had problem. I went through the apps updates in Play Store & I suspect its one of the ones installed with the latest update. I removed them & so far so good. Thank you kindly for your help 😊

5 REPLIES 5
Emperor
Message 2 of 6
495 Views
Message 2 of 6

Re: Sony xperia xz1 compact:screen keeps freezing

@Red33 

 

hard to tell, what I would've done is first test it in Safe mode, if you still experience the same issue, it's time to repair it wiht Xperia Companion 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 6
493 Views
Message 3 of 6

Re: Sony xperia xz1 compact:screen keeps freezing

OK. Thank you. I'll try in safe mode for a few hours & see what happens. It seems to be happening at least once per hour. I also unistall all latest apps.

But I suspect there's a problem with the phone sensor because when I'm typing now in safe mode, the screen 'jumps'

Adviser
Message 4 of 6
490 Views
Message 4 of 6

Re: Sony xperia xz1 compact:screen keeps freezing

It hasn't happened in safe mode. What does that mean? 🙂

Emperor
Message 5 of 6
486 Views
Message 5 of 6

Re: Sony xperia xz1 compact:screen keeps freezing

@Red33 

 

That an app it's acting up, not a preloaded app but an app that you've installed 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 6 of 6
472 Views
Message 6 of 6

Re: Sony xperia xz1 compact:screen keeps freezing

I unistall Ed all the new apps I had installed & still had problem. I went through the apps updates in Play Store & I suspect its one of the ones installed with the latest update. I removed them & so far so good. Thank you kindly for your help 😊