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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
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Smart Lock empty after update

Regular
Message 121 of 137
1,326 Views
Message 121 of 137

Re: XZ1 compact smartlock does not work

I'm not quit sure but I believe i found a solution. I thought about how smart Lock functions work in relation together so I deactivated some functions and I only left location, voice and devices on. Since a week I didn't have to turn off trust agents/reboot the phone. Also all Google assistant features work again.

 

But maybe it was a update from Sony at the same time...

Apprentice
Message 122 of 137
1,317 Views
Message 122 of 137

Re: XZ1 compact smartlock does not work

Uhm interesting. I was actually about to reply, leading to that conclusion as well. 

So basically the problem is either Body Detection or Trusted Face. Probably the first one though ... 

Adviser
Message 123 of 137
1,312 Views
Message 123 of 137

Re: XZ1 compact smartlock does not work

I can also confirm this, tried and worked. 

Smart lock screen was empty,

Go to settings/Apps/App permissions/Body sensor. 

Disable google play services.

Then bingo! smart lock screen came back Slightly smiling Face 

Apprentice
Message 124 of 137
1,297 Views
Message 124 of 137

Re: XZ1 compact smartlock does not work

Neyzen, the problem is not bring back the Smart Lock page (we already know how, read previous pages). The problem is keeping it. For more than a few days. 

Anyway. Let's see if this solution holds up... 

Apprentice
Message 125 of 137
1,242 Views
Message 125 of 137

Re: XZ1 compact smartlock does not work

I guess I spoke too soon. After 12 days, the Smart Lock page went blank again as usual. 

Adept
Message 126 of 137
922 Views
Message 126 of 137

Re: XZ1 compact smartlock does not work

Hi guys, I think I've solved the issue, you have to enable Google Pay as device manager and reboot!

Adviser
Message 127 of 137
889 Views
Message 127 of 137

Re: XZ1 compact smartlock does not work

It seems to be working for me. Thanks!

Highlighted
Visitor
Message 128 of 137
799 Views
Message 128 of 137

Re: XZ1 compact smartlock does not work


@alexhdkn wrote:

Hi guys, I think I've solved the issue, you have to enable Google Pay as device manager and reboot!


Sorry, can you say what you did? Where did you enable it?

Maybe on my german phone it has another name. Face with rolling Eyes

Commissioner
Message 129 of 137
778 Views
Message 129 of 137

Re: Smart Lock empty after update

I found a fix on another entry: https://talk.sonymobile.com/t5/Xperia-XZ1-Compact/Smart-Lock-vanished/m-p/1328518#M3293

 

To temporarily fix:

Settings > Lock Screen & Security > Trusted Agents - Turn off

Restart Device

Repeat the above and turn Trusted Agents back on 

One time poster
Message 130 of 137
743 Views
Message 130 of 137

Re: Smart Lock empty after update

Me too.

Xperia XZ2 Compact - Blank Smart Lock page

 

My Smart Lock worked fine until today. I don't think I received an update recently. In any case, when I go into Settings and navigate to the Smart Lock settings page, it's blank. Restarting the device doesn't help.