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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Smart Lock empty after update

Adept
Message 101 of 137
882 Views
Message 101 of 137

Re: Smart Lock empty after update

The issue is still there, I've just repaired the phone with Sony companion but nothing changed. When will Sony fix this issue? 

Highlighted
Enthusiast
Message 102 of 137
845 Views
Message 102 of 137

Re: Smart Lock empty after update

It's the type of thing that could be fixed in a maintenance release or 8.1 - but there's been very little word on if or when 8.1 will be released.

One time poster
Message 103 of 137
822 Views
Message 103 of 137

Re: Smart Lock empty after update

It dosen't work, I did disable the trust agents an rebooting and the safe location still not showing, someone know how to really fix that pleas!!!!!!!!!!!

Talent
Message 104 of 137
800 Views
Message 104 of 137

Re: Smart Lock empty after update

Did you go back and re-enable Trusted Agents after the restart?

One time poster
Message 105 of 137
722 Views
Message 105 of 137

Issues with smart lock after first june update

Hi,

I'm experiencing some problems with smart lock options. Practically I can't use face unlock and when i go on smart unlock screen it's white as you can see  in the screenshot below, advice to fix it?Screenshot_20180606-190021.png

 

Pioneer
Message 106 of 137
700 Views
Message 106 of 137

Re: Issues with smart lock after first june update

Hi @Onta;

 

There are some suggestions in the forum to resolve it, see this thread: https://talk.sonymobile.com/t5/Xperia-XZ1-Compact/Smart-Lock-empty-after-update/m-p/1268741#M450

Apprentice
Message 107 of 137
635 Views
Message 107 of 137

Re: Smart Lock empty after update

i have the same problem on my xperia xz1, since 2 minor update it has not been solved!!!!Screenshot_20180609-203255.png

Talent
Message 108 of 137
628 Views
Message 108 of 137

Re: Smart Lock empty after update

Sonys silence in this issue is incredible...

Apprentice
Message 109 of 137
618 Views
Message 109 of 137

Re: Smart Lock empty after update

Yes, i also agreed and face same problem... 🤐🤐🤐🤐

Apprentice
Message 110 of 137
573 Views
Message 110 of 137

Re: Smart Lock empty after update

It's 12 June... And still not fixed. Incredible