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Mic problem. When I call they can't hear me, sometimes

One time poster
Message 1 of 3
1,961 Views
Message 1 of 3

Mic problem. When I call they can't hear me, sometimes

Hello, 

 

I have a problem with the mic of my xperia xz1 compact. Sometimes when I call, the person on the other end can't hear me... I call again and they can hear me.

 

App. 50% of the calls I do they don't hear me. It never happens when I recieve a call.

 

What could this be?

 

Thanks! 

2 REPLIES 2
Adviser
Message 2 of 3
1,929 Views
Message 2 of 3

Re: Mic problem. When I call they can't hear me, sometimes

We have the exact same issue with my wife's XZ1 Compact.
The recorded volume has turned down over the past few days - until today. Now you don't hear anything anymore.
The strange thing is if you turn on the loudspeaker, the microphone works. If you try to make a normal call with the device near your head it won't work. I guess it's more a software problem than a hardware problem. But we will send the device to Sony for a repair later today.

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Apprentice
Message 3 of 3
1,448 Views
Message 3 of 3

Re: Mic problem. When I call they can't hear me, sometimes

We had same problem. We took phone to service and they repaired microfone and updated the software. Now it works right. It was case of warranty service.