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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Home Screen frozen after wakeup (since Android 9)

Rookie
Message 11 of 17
293 Views
Message 11 of 17

Re: Home Screen frozen after wakeup (since Android 9)

I have reported this issue directly to their support team via email at the following link (which I encourage others to do so also to escalate this issue before Sony stop providing bug fixes/updates for this phone).

I would advise to leave a clear explanation of the issue, what android version build number you have and explain how you have reproduced the issue and/or any troubleshooting you have done. This will all speed up the process of Sony investigating.

https://support.sonymobile.com/global-en/contactUs/

Learner
Message 12 of 17
125 Views
Message 12 of 17

Re: Home Screen frozen after wakeup (since Android 9)

I have exactly the same issue on XZ2 Compact with Android 9. Reported to support too.

Enthusiast
Message 13 of 17
99 Views
Message 13 of 17

Re: Home Screen froozen after wakeup (since Android 9)

I barely saw their team responding positively to users’ questions.

Rookie
Message 14 of 17
98 Views
Message 14 of 17

Re: Home Screen froozen after wakeup (since Android 9)

Had no luck with support they simply asked me to take my phone to a repair centre and would not listen despite loads of forum threads showing a reproducable issue

Enthusiast
Message 15 of 17
94 Views
Message 15 of 17

Re: Home Screen froozen after wakeup (since Android 9)

let be together , There are too few feedback questions give to the team

 

the  those bugs also exist on xz1 xzp  

 

https://talk.sonymobile.com/t5/Xperia-XZ1/Photo-Geotagging-feature-gone/m-p/1384515#M6955  

 

 

Rookie
Message 16 of 17
82 Views
Message 16 of 17

Re: Home Screen froozen after wakeup (since Android 9)

I would recommend contacting the developers directly here regarding this issue, they should be quite responsive and will be able to notice the issue if enough of us contact them

https://developer.sony.com/contact-us

Visitor
Message 17 of 17
11 Views
Message 17 of 17

Re: Home Screen froozen after wakeup (since Android 9)

Same issue here