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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Black screen for incoming and outgoing calls

Visitor
Message 1 of 7
1,481 Views
Message 1 of 7

Black screen for incoming and outgoing calls

Since yesterday I noted my Sony Xperia Z3 compact doesn't wake up on incoming calls. Meaning I can't see whose calling or answer the call.

On outgoing calls the screen goes black as soon as dialing and doesn't allow me to end calls. 

I have tried factory resetting. No luck. Phone is running on Oreo 8.

6 REPLIES 6
Emperor
Message 2 of 7
1,476 Views
Message 2 of 7

Re: Black screen for incoming and outgoing calls

 @Sarah91

 

your phone can't be on oreo unless you have a custom ROM, the Xperia Z3 Compact last update was 6.0 Marshmallow

 

Does your phone have a protective case, film and/or glass that might be covering the proximity sensor?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 7
1,465 Views
Message 3 of 7

Re: Black screen for incoming and outgoing calls

Turns out I don't know my phone model. XZ1 compact. 

I've had the screen protector on for 6 months and never a problem. 

At least the reset got rid of clutter 😁

Thanks. 

Highlighted
One time poster
Message 4 of 7
1,429 Views
Message 4 of 7

Re: Black screen for incoming and outgoing calls

I've got the same problem with my Z1 compact !! My girlfriend too

 

Adviser
Message 5 of 7
1,066 Views
Message 5 of 7

Re: Black screen for incoming and outgoing calls

Same trouble with mine Slightly frowning Face

XZ1 compact. 

47.2.A.8.24

Emperor
Message 6 of 7
1,048 Views
Message 6 of 7

Re: Black screen for incoming and outgoing calls

@semelko 

 

have you tried the above suggestions?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 7 of 7
1,031 Views
Message 7 of 7

Re: Black screen for incoming and outgoing calls

My proximity sensor is not covered by anything. It passes corresponding test well...

Is there any way to disable the proximity sensor without rooting device?