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Battery only charges when the phone is switched off

One time poster
Message 1 of 2
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Message 1 of 2

Battery only charges when the phone is switched off

Hello,

since about 3 weeks my phone only charges when it is switched off. It charges extremely slowly, only up to 99% and no red light shines. Instead, it flashes green while loading.

The battery also discharges faster than usual.

 

Thanks you in advance. 

1 REPLY 1
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Sony Xperia Support
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Message 2 of 2

Re: Battery only charges when the phone is switched off

Hi @Anni2, sorry to hear about this. Slightly frowning Face

Are you using the cable and the wall mounted charger that was included with your device, or are you using a different charger? How long does it approximately take to charge device from 0% to in your case 99% when it's powered off?

If you have another Xperia charger at hand you can try charging your device with that one, or if one of your friends, colleagues or family members also have an Xperia device and you can borrow their charger.

With your current charger, is there any change if you restart the device in safe mode and try charging it? This will tell us if a downloaded application is the cause of this behaviour.

Let me know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


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