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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Battery drain ?? sure to be only a sofware issue ? (new phone)

Message 1 of 2
Message 1 of 2

Battery drain ?? sure to be only a sofware issue ? (new phone)



So, I had the famous battery drain issue last night (I have this since July 02) , my phone this morning = 60 % but 100 % yesterday at midnight...


It was the first time.

Rebooting helped.

But at 60 %, there was no significant apps use on the battery details mode : inactive phone 4 or 5% and 3 or 4 others apps counted at no more than 1 or 2 %... 


1- Where are the missing 40 % ???


2- And is this problem certainly software related ?

Message 2 of 2
Message 2 of 2

Re: Battery drain ?? sure to be only a sofware issue ? (new phone)



Provide the following screenshots

follow the steps

Charge the phone 100%
use it as you normally would
once the battery has reached 10%
take a screenshot of this
Consuming apps
Show all consuming apps
take screenshots of the list
tap on the top 5 items/apps on the list and take screenshots of each
post them all here

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)