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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Battery drain ?? sure to be only a sofware issue ? (new phone)

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Adviser
Message 1 of 2
1,464 Views
Message 1 of 2

Battery drain ?? sure to be only a sofware issue ? (new phone)

Hello,

 

So, I had the famous battery drain issue last night (I have this since July 02) , my phone this morning = 60 % but 100 % yesterday at midnight...

 

It was the first time.

Rebooting helped.

But at 60 %, there was no significant apps use on the battery details mode : inactive phone 4 or 5% and 3 or 4 others apps counted at no more than 1 or 2 %... 

 

1- Where are the missing 40 % ???

 

2- And is this problem certainly software related ?

1 REPLY 1
Emperor
Message 2 of 2
1,384 Views
Message 2 of 2

Re: Battery drain ?? sure to be only a sofware issue ? (new phone)

@ReachingPull

 

Provide the following screenshots



follow the steps



Charge the phone 100%
use it as you normally would
once the battery has reached 10%
Settings
Battery
take a screenshot of this
Menu
Consuming apps
Show all consuming apps
take screenshots of the list
tap on the top 5 items/apps on the list and take screenshots of each
post them all here




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)