account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

your device has failed verification and may not work properly

One time poster
Message 1 of 2
Message 1 of 2

your device has failed verification and may not work properly

had phone since march of this year. got the message earlier this week when trying to reset the phone. it was having issues trying to install an os update. so backed up everything the last hour. and now I get this error message 100% of the time. can't power on without getting it. can't plug it in because I'll get this message. the OS is 100% stock. It is a dual sim model. 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: your device has failed verification and may not work properly

Hi @racerx7,


Welcome to the community,


I am sorry to hear about this error message Slightly frowning Face


This sounds software orientated and seems you may need to repair the phone's software to resolve it.


Here are some instructions on how to perform this task.


software repair using Xperia Companion


here are some instructions on how to backup, although you may not be able to due to the issue you have explained.


backup using Xperia Companion


Please let me know the results.

Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.