Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2016-12-19 04:11 PM
I have noticed that my battery keeps draining fast and I've only had this phone since the beginning of the month! When I checked the apps that are draining the battery, I noticed "Phone Idle" is using approximately 17% (with an Time on of 22h 56m 12s) of the battery! I'm pretty sure that's not something normal. Any idea why this is happening or how to solve this? Thanks in advance.
2016-12-20 01:25 AM
In this situation I would advise to fully charge the unit to 100%. Once the unit is fully charged use the unit as normal till it reaches around 5-10%
Once it reaches this amount I would advise to check in Settings > Power management > Battery usage and take a screenshot of the top 3 apps and the percentage they are using, along with the graph.
I recommend you do the same in safe mode to see if there's any difference.
This will give us an accurate idea of what part of the phone is using what amount of battery.
2016-12-22 09:02 AM
I would like to inform you that I am also experiencing the same issue with my phone since I've updated my phone to Nougat. Before the update, "phone idle" battery drain was around %2 during the night (approx. 7 hours) and wireless connection was on. In the same scenario with Nougat, I started experiencing drastic increase with the battery consumption and increased to %12.
I was checking forums related to Nougat updates and tried the solutions there such as opening the phone in safe mode and clearing the cache but none of them seems to be working so far. The only thing that I realise is that when I switch off the wireless connection, batter consumption decreases a bit.
Right now, as I checked the stats of the battery I can see that I took my phone off the charge around 14 hours ago and "phone idle" consumption is around %26 and Android İS is around %13. I assume the problem is related with the Nougat update itself but could you please guide me what else I can try to fix this?
2016-12-22 09:42 AM
I'm also having the same issue, I've tried a complete factory reset through xperia companion and I've also tried wiping the partition cache but still getting Phone Idol drain in the 20's. I've seen a few other people with the same issue on other fourms so it isn't just a few isolated case's. Is there anything else we can try or are we going to have too wait for an update?
2016-12-23 12:10 AM
Welcome to the community.
2016-12-23 12:25 AM
2016-12-23 01:54 AM
2016-12-23 02:41 AM
That idle issue will clear soon, I had the same issue on all of our X performances, XZ and X compacts, now all back to running perfectly.
2016-12-24 08:31 AM