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"No Internet access" message when connected to WiFi

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Learner
Message 1 of 21
14,819 Views
Message 1 of 21

"No Internet access" message when connected to WiFi

hi there
i just bought the sony xz a week ago. and i have below issues.
1. Date and time error: after restart my phone, i would received whatsapp error message about my phone's setting is out of range. altho i am using auto time by network provider, it still reset as 1970...8 ish pm. and takes a few mins to back to normal date and time.
2. wifi connected but no internet access warning message: infact the wifi has no issue....still can connecting to internet. however every time connected to wifi..still have that message "connected, no internet access" from wifi connection menu.
3.unstable mobile data: it will be drop out....and i have to switch off and on again from data setting.
4. the battery is gone faster than normal (samsung) phone. half day used 40%. i just leave the phone on my desk with wifin data connected

could you please help or any user having the same issue?

thanks

20 REPLIES 20
Enthusiast
Message 2 of 21
14,809 Views
Message 2 of 21

Re: sony xz connection, date and time issue

Learner
Message 3 of 21
14,781 Views
Message 3 of 21

Re: "No Internet access" message when connected to WiFi

thanks.
fixed date n time issue by disable pin after restart.

but wifi and mobile data isses...~_~
Sony Xperia Support
Message 4 of 21
14,837 Views
Message 4 of 21

Re: "No Internet access" message when connected to WiFi

Hi @laikei,

 

Welcome to the community. I am sorry to hear about this issue. Slightly frowning Face

For the wifi issue, is this happening on all connections that you try? Could you please try in safe mode.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 21
14,748 Views
Message 5 of 21

Re: "No Internet access" message when connected to WiFi

hi @CameronT

all wifi connection got the same "message". infact i could am able to have internet access.

i havent try in safe mode.(how to access safe mode??)

thanks
Sony Xperia Support
Message 6 of 21
14,732 Views
Message 6 of 21

Re: "No Internet access" message when connected to WiFi

@laikei,

 

Click on the link >>> safe mode


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Sony Xperia Support
Message 7 of 21
14,671 Views
Message 7 of 21

Re: "No Internet access" message when connected to WiFi

Hi @laikei,

 

Since this was marked as a solution, did you find it worked in safemode? When you restarted to get it out of safemode, was it still working?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 8 of 21
14,663 Views
Message 8 of 21

Re: "No Internet access" message when connected to WiFi

No Cameron. I have the same issue. I have to restart phone again and again to work with wifi. After 10 min it again stop working. It show connected but Internet will not work
Sony Xperia Support
Message 9 of 21
14,650 Views
Message 9 of 21

Re: "No Internet access" message when connected to WiFi

Hi @anshu18,

 

Do you experience this when connected to other wifi networks too?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 10 of 21
14,616 Views
Message 10 of 21

Re: "No Internet access" message when connected to WiFi

Yes cameron