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Your device is corrupt. It can't be trusted and may not work properly.

SOLVED
Rookie
Message 1 of 13
52,206 Views
Message 1 of 13

Your device is corrupt. It can't be trusted and may not work properly.

Today my phone just restarted from itself, and it can't start! I have this massage "Your device is corrupt. It can't be trusted and may not work properly.", and i pres the strat button to ignore it, but the phone still not working. It can't load and is restarting non stop! I dont know what to do!?!?

1 ACCEPTED SOLUTION

Accepted Solutions
Regular
Message 4 of 13
72,253 Views
Message 4 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

Try to do a software repair using Xperia Companion.. I think that it will fix your problem.. If not then I'm afraid that you have to sent it to Sony to repair it 

12 REPLIES 12
Sony Xperia Support
Message 2 of 13
52,190 Views
Message 2 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

Hi @magnavox, welcome to the community.

 

I am sorry to hear about this issue. Slightly frowning Face Do you have the same issue if you start the phone in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 13
52,164 Views
Message 3 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

Still not working, I press the Power bitton and volume down, but it just rtestarting and it cames to the same message. It cant' load the operation sistem at all! The progres ends with a black screen(dark blue) and nothing is visible or touchble. I still dont know how to reach to Safe Mode!? The phone is Sony Experia XZ forest blue 64! Any suggestions hou to reach Safe Mode!?

Regular
Message 4 of 13
72,254 Views
Message 4 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

Try to do a software repair using Xperia Companion.. I think that it will fix your problem.. If not then I'm afraid that you have to sent it to Sony to repair it 

Sony Xperia Support
Message 5 of 13
52,138 Views
Message 5 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

@magnavox,

 

You can find the safe mode steps here: -> safe mode.

 

I believe @eazmode is correct here. If you need help, you can find the steps here: software repair using Xperia Companion.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 6 of 13
52,107 Views
Message 6 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

Thanks! Xperia Companion realy works! I loose all ma data but the phone is NEW! Just one tip, use the original charging cable!

Sony Xperia Support
Message 7 of 13
52,092 Views
Message 7 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

@magnavox,

 

I am glad to hear you got it working. Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
One time poster
Message 8 of 13
48,586 Views
Message 8 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

Yes my also same

One time poster
Message 9 of 13
28,287 Views
Message 9 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

I have the same problem now, restarted the phone and got the same message. I have tried to restart (doesn't work) , I have tried to use volume up and power, both short and for two minutes (doesn't work) and with my Sony-USB-C cable I can not connect to my computer. I really have no idea how to do now. I need my phone, guess I have to buy a new one tomorrow unless there is any good ideas here?

 

Patrik

One time poster
Message 10 of 13
24,347 Views
Message 10 of 13

Re: Your device is corrupt. It can't be trusted and may not work properly.

how to do you software repair ?