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Tips & Tricks

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If you can't find the answer to your question there please post it here and let the community help you.

Xperia xz network issues

Learner
Message 1 of 6
1,689 Views
Message 1 of 6

Xperia xz network issues

Im having allot of trouble getting the data connection to work. All my APN settings are correct. When i switch flight mode on and off again, the data connection works fine for about a few seconda then it stops working again. I have full signal and it reads H+ just above the signal bars so to my knowledge its suppose to work.. I have 30gb of data so it should work. Its my second replacement phone and its doing the same..
5 REPLIES 5
Emperor
Message 2 of 6
1,674 Views
Message 2 of 6

Re: Xperia xz network issues

@FRIESKAS

 

How old is the SIM card? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 6
1,660 Views
Message 3 of 6

Re: Xperia xz network issues

Hi @FRIESKAS,

 

Welcome to the community,

 

I am really sorry to hear about this issue. Make sure you are performing an automatic download of the settings first before trying to use the internet.

 

Apps > Settings > More > Internet Settings > Accept Disclaimer > Choose network

 

Once done try using the internet, if that fails then I would suggest replacing the SIM card even if it is new, as a new SIM can still cause problems even if it works on another device.

 

Let us know how you get on.


Official Sony Xperia Support Staff


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Learner
Message 4 of 6
1,650 Views
Message 4 of 6

Re: Xperia xz network issues

Sim card is about two years old and works fine in my xperia z3. But ill get a new one and see what happens and get back to you.
Commissioner
Message 5 of 6
1,646 Views
Message 5 of 6

Re: Xperia xz network issues

It's the same problem I experienced with my Xperia z and Xz. The sim card works well in the Z but not with the XZ no matter how fast is the network connection in Z, it fails to connect in XZ.. The. Sim replacement solved the problem..
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Learner
Message 6 of 6
1,603 Views
Message 6 of 6

Re: Xperia xz network issues

I put a different sim card in my phone from the same carrier and it did the same but when i changed the sim card to a different carrier it worked amazingly wel