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If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia XZ running hot

Apprentice
Message 11 of 28
2,201 Views
Message 11 of 28

Re: Overheating....

This is just getting worse and worse. My XZ's been in my pocket and i've just noticed how hot it is. The battery has gone from 84% to 11% in just under an hour whilst it has been locked and all apps were closed. Why can Sony not just make a phone that works?

Talent
Message 12 of 28
2,181 Views
Message 12 of 28

Re: Overheating....

looks like some faulty app is acting ..this does not sound normal

Moderator
Message 13 of 28
2,167 Views
Message 13 of 28

Re: Overheating....

@naeem98

 

I agree with @100sailo, this looks like a 3rd party app consuming resources in the background. Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Apprentice
Message 14 of 28
2,080 Views
Message 14 of 28

Re: Overheating....

is this normal unable to record video for 3 min.?? Sony should really work on it.

 

Learner
Message 15 of 28
2,056 Views
Message 15 of 28

Re: Overheating....

I have used video calling apps a little more frequently this month. I have started experiencing extreme overheating, the phone has gotten very slow, any theme I install goes black and a few other problems. Is there anything to reslove these issues?

One time poster
Message 16 of 28
1,921 Views
Message 16 of 28

Re: Xperia XZ running hot

Mine is usingua full battery by lunch time because of the overheating. Its amazing at using the battery up and getting hot. Sony won't do anything about it! 

Highlighted
Adviser
Message 17 of 28
1,498 Views
Message 17 of 28

Re: Overheating....

Hey guys, I put pressure on Sony regarding this. In Australia we are protected by consumer laws and I managed to get a full refund and extended DOA due to this issue... My phone had been replaced twice, issue still occurred. I told Sony that it did not fit manufacturers specifications or perform as advertised for a reasonable amount of time... They had nothing to go on other than take the device back  

 

They admitted to nothing, their statement was "we have no knowledge of systemic performance and heating issues with the xperia xz". Even after I pointed to thousands of blog posts on Sony's own website, apparently (according to Sony) no one else in Australia had reported the problem.

 

Anyway I used my full refund and upgraded to xz premium and can say that it is after a few months of use, the most stable Sony device since the Z3. However you definitely need a screen protector as known issues with Gorilla Glass 5 scratching easily, Corning also deny this and say it is transfer not scratched, however microscopes don't lie. 

Message 18 of 28
1,475 Views
Message 18 of 28

Re: Xperia XZ running hot

I placed a kudo, everyone should kudo this! it needs to get noticed. you're cutting your fingers when you're not kudoing. I have this problem too!

Message 19 of 28
1,473 Views
Message 19 of 28

Re: Overheating....

@uliwooly 

 The way our phones are heating is not normall anymore. trust me, I am a IT nerd and know what is normall and what not. Slightly smiling Face

Apprentice
Message 20 of 28
1,218 Views
Message 20 of 28

Re: Overheating....

 

Sony Xperia Overheating Problems Confirmed image.PNGVirgin media CEO team useless as they are have confirmed all experia handsets overheat even from 30 seconds but its ok theyt are meant to shut down to allow the phones to cool down thats so funny so basically thats that but then they went further with shut down tracking objects, if we have to shut down a feature why have it on the phone at all surely thats a design fault and should be replaced, what does sony say?