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2017-02-19 08:33 PM
2017-02-22 04:36 AM
Never had overheat problem before Nougat.
But now, even not for video recording but just camera taking pictures,
with the camera on for few minutes it start to pop up "heat raising"
seconds later it pop up "some function disable".
all happen within 10mins of auto mode.
I appreciate Sony get Nougat update in XZ one of the first in market,
but with so much of system bugs? I rather not update it.
2017-05-18 01:13 PM - last edited on 2017-05-18 01:16 PM by Emil
При съёмке видео на XZ смартфон греется и камера отключается
When you shoot a video on XZ, the smartphone gets warm and the camera turns off
2017-05-22 11:32 AM
overheating in video recording, even faster in 4k, overheating if using camera apps like additional effects (cca 3mins), short battery life, no mirror link support... i am pretty sure this is my last Sony mobile phone after so many years.
2017-06-18 01:17 PM
After nougat update, the XZ seems to be laggy. 4K video recording shuts down after 3 to 5 minutes. Looks like XZ is bad in thermal management.
Anyone knows if XZ Premium has addressed this bugbear?
2017-06-26 05:05 PM - edited 2017-06-26 05:07 PM
I spoke with Sony's customer agent. After troubleshooting the usual items (reboot phone, reset phone etc), what remained was to do a Software Repair via the Xperia Companion software. I'm happy to report that after performing the Software Repair, my XZ is now able to shoot video for at least 5 minutes (based on the factory default settings, yet to try different settings). Prior to this fix, my videos ranged between 20 seconds and 2 minutes before the overheating warnings appeared.
1. Back up your XZ. The Sofware Repair process wipes out all data and settings, like a factory reset.
2. Install the Xperia Companion in your computer (They have Win and Mac versions: http://support.sonymobile.com/global-en/xperia-companion/)
3. Run Xperia Companion. (In Xperia Companion, there is a backup function. I don't know if it works well. I backed up my data manually by dragging every folder to my computer.)
4. Connect your XZ to the computer with a USB cable. On your XZ, select the USB option for transferring files.
5. On the Xperia Companion, select Software Repair.
6. Follow the instructions on the software. During the shutdown sequence, you will be asked to hold down the Volume Down key.
7. When you hold the Volume Down key as instructed, they don't tell you when exactly you can release the button. I released it once the Xperia Companion showed a different screen. Seems to work.
8. Wait for the software to do its thing and it will tell you when the process has ended.
9. Power on the XZ if it doesn't automatically do it.
10. Restore your apps and data via the inital setup wizard/process.
This isn't the greatest way of solving the video overheating issue but at least it is a fix. I had to to the Software Repair twice; it failed the first time and I thought I bricked my XZ. But I repeated the Software Repair process and it worked well the second time.
I hope this will help you as much as it helped me.
2017-06-26 08:07 PM
Very disappointed 😥 Stop 🛑 taking photos 🤳.
2017-06-26 08:24 PM
I've now also noted that the battery is draining at a mervelous speed of 1% a ~ 2-3 min..
So battery is draining, gets hot, slow and laggy. A hardware issue I suppose? What is the problem and what can I do?
2017-07-03 08:17 PM
Quite an elaborate process... Any one else has success with the process.