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Xperia XZ Rebooting automatically

Apprentice
Message 1 of 21
1,455 Views
Message 1 of 21

Xperia XZ Rebooting automatically

I have an issue about rebooting automatically. Even if while not using phone, my xperia xz reboots him. Also, i tried to repair my phone via companion and hardformat too. My problem continues. Moreover, I gave the phone to service 2 times and they said there was no problem (or they wasn't able to find it). The problem still continues although i sent it repair 2 times Slightly frowning Face. Help me for fixing this problem please.

Thank You

20 REPLIES 20
Sony Xperia Support
Message 2 of 21
1,434 Views
Message 2 of 21

Re: Xperia XZ Rebooting automatically

Hi @Pencil_, welcome to our community!

I'm so sorry to hear about your phone. Slightly frowning Face

How often do these restart occur, is a few times per day or once a week?

Since the service centre didn't find any faults with the phone and you have performed a software repair, I'd recommend that you remove your SIM and/or SD card(s) from your phone and see if these restarts still occur since a defect SIM and or SD card can cause the phone to restart.

I would also like to know if you restored a backup immediately after you performed the software repair and when you got the phone back from service or did you try using the phone for a while without restoring a backup?

If you did and the phone still restarts after removing the SIM and/or SD cards, try performing a new software repair using Xperia Companion. You can create a new backup before starting with the repair, but don't restore it or install any applications in the phone after the repair has been finished > use the phone as you would normally do and check if it continues to restart.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 21
1,430 Views
Message 3 of 21

Re: Xperia XZ Rebooting automatically

Although i treid all the software solutions you mentioned above my phone restarts a few times per day. Sometimes phone restarts 7 or 8 time in a day. However, I won't tried SIM card removal for solution. Thus, i will try it and observe it whether restarting continues or not. I will reply this topic if the restarts occurs altough SIM removed. If the restarts don't occur in a week, i will accept it as a solution. Thank you.

Sony Xperia Support
Message 4 of 21
1,412 Views
Message 4 of 21

Re: Xperia XZ Rebooting automatically

Hi again!

That sounds like a great idea! Slightly smiling Face

I really hope that everything will work out for you so you can enjoy your phone without it restarting!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Apprentice
Message 5 of 21
1,406 Views
Message 5 of 21

Re: Xperia XZ Rebooting automatically

Hello,

This the 2nd day of my observation and for this day i observed two times my Xperia XZ restart him Slightly frowning Face

My problem still continues. I think the problem is about hardware problem. In addition, although i tried all of these you mentioned above, it still continues. Help me please Slightly frowning Face

Enthusiast
Message 6 of 21
1,403 Views
Message 6 of 21

Re: Xperia XZ Rebooting automatically

I have the same problem but my phone restart once a week. Also i notice that Xperia Home was restart and  the phone was luggy for 10 sec. another bug was that blutooth activated itself.

Hope Android 7.1.1 is coming sooooon

Apprentice
Message 7 of 21
1,372 Views
Message 7 of 21

Re: Xperia XZ Rebooting automatically

As you can see in the video, my phone restarts automatically. not only watching video or stream but also it restarts him anytime while doing or not doing anything. I will go 3rd time to service and will want it to change due to my warranty. That's the proof:

https://drive.google.com/file/d/0B0MNoz3JMp_Rc0xkUU4zSmM0SVE/view?usp=sharing

Sony Xperia Support
Message 8 of 21
1,356 Views
Message 8 of 21

Re: Xperia XZ Rebooting automatically

Hi @Pencil_,

I'm so sorry to hear about that. Slightly frowning Face

I wish I could help you any further, but since you have done everything I can recommend you doing I'm afraid that the phone has to be sent to service again. Slightly frowning Face

Be as precise as you can in the error description since this is the only thing the technician can go on when examining your phone.

Keep me posted!

@fetch93, sorry to hear about your phone. Slightly frowning Face

Are you doing anything specific in your phone when these restarts occur? Such as using a specific application or service? If you are, check if the application is updated to the latest version, if it is try uninstalling it and use the phone as normal for a week and see if you experience the same behaviour.

You can also restart your phone in safe mode and see if the same restarts occur here as well. I understand that having the phone in safe mode for over a week isn't ideal.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 9 of 21
1,347 Views
Message 9 of 21

Re: Xperia XZ Rebooting automatically

i can't exactly say which app was in the background. I just know that the phone was in standby and then it restarts. But this is like I say once a week or two. I have only apps on my phone from playstore and always on the latest version. 

 

And I found a bug.  sometimes also once a week or two Bluetooth starts itself. 

Enthusiast
Message 10 of 21
1,346 Views
Message 10 of 21

Re: Xperia XZ Rebooting automatically

Did you know when android 7.1.1 or 7.1.2 comes to the xz?