Xperia XZ No ringing tone, no alarm

[phucvm]

Hi, I have just bought a Xperia XZ 10 days ago. My issue is sometimes my phone lost the sound of ringing tone, no ringing tone when others call me, no alarm sound, no sound when I want to change ringing tone but when I play music app, the sound still work. Restarting phone, factory reset and  repairing OS by Xperia Companion does not help. Phone only works well right after that but after half day or more, the issue will happens again. As my investigation, the root cause is because default Sound Picker app is not responding. Please help!!!

[yassernabieh1]

hi now my phone is updated but i see more problem such as crashed in some programes the voice stop evrey 24 hours and shoud be restart, non responding in play store and strange mistakes

[Thelastofus]

Did you updated your phone Over The Air ?first backup your data then try to repair your phone via XPERIA Companion...

How to perform a software repair with xperia companion:

http://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057

[fetch93]

Yes I updated it via wlan because flashtool isn't compatible yet. I will do a repair when android 7 is available in germany

[nolramlb]

have you observe this when you are on safe mode?

do you use the do not disturb feature?

since you already tried software repair using Xperia Companion, i suggest to have your device checked at your local service center Local support

[phucvm]

Yup, I checked, it's not because of Do Not Disturb

[yassernabieh1]

 i updated my phone to indorid 7 by cable and i still have many broblem my phone voice stop evry morning , shoud restart it to work

many crash in programes and non responding please help me

[Christofer]

Hi @phucvm, I'm sorry to hear this.

Have you been able to update your device to Android 7.0 yet, which build does your device have at the moment? This can be seen in Settings > About phone > Build number.

[phucvm]

---

@Christofer wrote:

Hi @phucvm, I'm sorry to hear this.

Have you been able to update your device to Android 7.0 yet, which build does your device have at the moment? This can be seen in Settings > About phone > Build number.

---

Hi @Christofer it's 39.2.A.0.327

[phucvm]

for more information, eveytimes this issue happens, the phone become very laggy, I think maybe because of memory management or sth like this.