account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

XZ totally hangs when charging overnight. No alarm, must reset device in morning.

Highlighted
One time poster
Message 1 of 2
381 Views
Message 1 of 2

XZ totally hangs when charging overnight. No alarm, must reset device in morning.

after latest update, my phone has had many problems like lag, hanging, ram consumption, etc. most of these were fixed by factory reset 2 days ago.  but after reset, both nights now, the phone completely locks up on an overnight charge. Alarm does not go off and only shows menu bar and nav buttons on screen in the morning. home screen does not reappear on its own. am using original charger and cable. no changes in usage routine. thanks in advance for any ideas.

1 REPLY 1
Sony Xperia Support
Message 2 of 2
356 Views
Message 2 of 2

Re: XZ totally hangs when charging overnight. No alarm, must reset device in morning.

Hi @earh0x

 

Welcome to the community! 

 

Sorry to hear about this issue Worried Face, can you test the phone in safe mode and see if you have the same issue?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.