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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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XZ sensor problem...

Message 1 of 1
Message 1 of 1

XZ sensor problem...

People, whenever I open an audio or start phone call my screen goes dark even If sensor is far from skin/object/heat. 


Could it be a hardware problem? 

I havent had time to restore to factory settings ... I am afraid to find out the sensor is broken...


On settings, tests, the Light sensor works well, but the ear proximity test fails.


If it was broken, I think both should fail right?