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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

XZ restarts continuously

Apprentice
Message 1 of 20
4,170 Views
Message 1 of 20

XZ restarts continuously

What to do if my brand new XZ keeps restarting by it self every 5-10 minutes?
19 REPLIES 19
Adviser
Message 2 of 20
4,160 Views
Message 2 of 20

Re: XZ restarts continuously

Try software repair on your computer. Xc program
Turn off your phone and press the volume down key and hold it, then put your usb cable
Genius
Message 3 of 20
4,149 Views
Message 3 of 20

Re: XZ restarts continuously

Hi @Kredenn,

 

Sorry to hear about your phone.

 

I can understand that this can be quite an annoyance. There are a few things we can try to sort this out. As @Samooorje, a software repair using Xperia Companion is one option but considering that will reset your phone I'd recommend it as a last option.

 

If the phone keeps rebooting that often, can you try (temporarily) removing your SIM- and/or SD-card followed by booting your phone. Are the restarts still occurring?

sony_sign_logo.png - Official Sony Xperia Support Staff


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Apprentice
Message 4 of 20
4,134 Views
Message 4 of 20

Re: XZ restarts continuously

I have now tried removing the sim and sd card, but it's only a couple of minutes ago, so now I'll just wait and see.

But when I remowed the cards the phone didn't reboot.
Moderator
Message 5 of 20
4,114 Views
Message 5 of 20

Re: XZ restarts continuously

Is the sim a cut down larger sim or did it come originally nano


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Apprentice
Message 6 of 20
4,110 Views
Message 6 of 20

Re: XZ restarts continuously

It is originally nano, and I haven't had any problems with my phone since I removed my sim and sd card and restarted, so it seemed to work.
Moderator
Message 7 of 20
4,107 Views
Message 7 of 20

Re: XZ restarts continuously

You can try getting a replacement sim from your network. It may be faulty sim card


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Apprentice
Message 8 of 20
4,103 Views
Message 8 of 20

Re: XZ restarts continuously

I forgot to mention, that I inserted the cards again, and now it works just fine. And now 2 hours has gone by, and no problems since.
Moderator
Message 9 of 20
4,100 Views
Message 9 of 20

Re: XZ restarts continuously

Excellent news,
Enjoy your XZ


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Apprentice
Message 10 of 20
4,095 Views
Message 10 of 20

Re: XZ restarts continuously

Yeah, now I can enjoy the phone. Thx for the help