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Won't install update

SOLVED
Adviser
Message 51 of 58
626 Views
Message 51 of 58

Re: Won't install update

I have tried to install the update through WiFi and companion but it still doesn't work.

I have factory reset my phone and still it doesn't update.

I have tried repair using the companion app and still it doesn't work.

I have now given up. I have had this phone for 13 months so I think a new Samsung will be obtained before my Sony updates. 

One time poster
Message 52 of 58
430 Views
Message 52 of 58

Re: Won't install update

HI Christofer, I belive I'm having the same issue with my phone not being able to update, I've tried contacting Sony and chatting with a representative but I get know where and get sent an email with a bunch of steps on how to download an update all of which I have already done, any way to get in contact with you or a person with a little more incite on the issue and how to resolve it through a special update. Thanks

One time poster
Message 53 of 58
372 Views
Message 53 of 58

Re: Won't install update

When it will be resolved? 

One time poster
Message 54 of 58
365 Views
Message 54 of 58

Re: Won't install update

 It have pass 1 year Smiling Face with HornsAlert

And you haven't did anything 

 

One time poster
Message 55 of 58
283 Views
Message 55 of 58

Re: Won't install update

Hi

Since I bought my Xperia from UAE's 8/2017 and I can not update the software. My device is Xperia xz and it works on the version

39.2.A.0.417

The IMEI carries a number

 

personal info hidden 

I got message there is a new software area of ​​104 MB and I download it but when the download finishes i saw the sign of the android and installation, but in the half of the installation it interrupted and opens the device and then comes a message (unable to update) I have also tried through the computer but also I could not. I'm currently in Sudan, but i was also in Saudi Arabia, Thailand and Malaysia with the same problem 

Adviser
Message 56 of 58
276 Views
Message 56 of 58

Re: Won't install update

 It is interesting to see that people are still having the same problem with their Xperia. I started this thread and I have still been unable to update android in nearly 21 months  Ii was told a fix was in place but I have tried not only in the UK but in 7 different European cities but still have no update  

My phone upgrade is due in two months and I will be getting a Samsung galaxy. 

One time poster
Message 57 of 58
217 Views
Message 57 of 58

Re: Won't install update

Same issue with new XZ1 Compact.

Error while updating with WLAN.

Error while updating with Xperia Companion: kResultCode_DeltaUpdateResultDidReturnFail


Current version: 47.1.A.12.75

New version: 47.1.A.12.119

 

Don't wanna try to run a software repair cause all data and apps was successfully transferred from old Z1 Compact.

 

Edit: Fixed with repair mode. Version is now 47.1.A.12.205

Highlighted
Learner
Message 58 of 58
27 Views
Message 58 of 58

Re: Won't install update

How was u fix in repair mode any how can teach me? My xz1 having a same problem