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2017-10-11 05:37 PM
I have tried to install the update through WiFi and companion but it still doesn't work.
I have factory reset my phone and still it doesn't update.
I have tried repair using the companion app and still it doesn't work.
I have now given up. I have had this phone for 13 months so I think a new Samsung will be obtained before my Sony updates.
2018-03-02 07:57 PM
HI Christofer, I belive I'm having the same issue with my phone not being able to update, I've tried contacting Sony and chatting with a representative but I get know where and get sent an email with a bunch of steps on how to download an update all of which I have already done, any way to get in contact with you or a person with a little more incite on the issue and how to resolve it through a special update. Thanks
2018-05-22 12:14 PM - last edited on 2018-05-23 09:46 AM by alexdon
Since I bought my Xperia from UAE's 8/2017 and I can not update the software. My device is Xperia xz and it works on the version
The IMEI carries a number
personal info hidden
I got message there is a new software area of 104 MB and I download it but when the download finishes i saw the sign of the android and installation, but in the half of the installation it interrupted and opens the device and then comes a message (unable to update) I have also tried through the computer but also I could not. I'm currently in Sudan, but i was also in Saudi Arabia, Thailand and Malaysia with the same problem
2018-05-22 02:53 PM
It is interesting to see that people are still having the same problem with their Xperia. I started this thread and I have still been unable to update android in nearly 21 months Ii was told a fix was in place but I have tried not only in the UK but in 7 different European cities but still have no update
My phone upgrade is due in two months and I will be getting a Samsung galaxy.
2018-06-26 10:43 PM - edited 2018-06-27 10:33 PM
Same issue with new XZ1 Compact.
Error while updating with WLAN.
Error while updating with Xperia Companion: kResultCode_DeltaUpdateResultDidReturnFail
Current version: 47.1.A.12.75
New version: 47.1.A.12.119
Don't wanna try to run a software repair cause all data and apps was successfully transferred from old Z1 Compact.
Edit: Fixed with repair mode. Version is now 47.1.A.12.205