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Volume controls don't work

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Apprentice
Message 1 of 12
533 Views
Message 1 of 12

Volume controls don't work

After the recent software update as of 25.04.17 (I'm guessing android Nougat 7.1.1 update) the volume controls on the right no longer do the job. I have to go into Settings > Sound to change the volume now. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 5 of 12
810 Views
Message 5 of 12

Re: Volume controls don't work

I see, then you may need to reload the handset's software to resolve this issue.

 

I would suggest backing up the handset and the running a software repair on the device.

 

backup using Xperia Companion

software repair using Xperia Companion

 

Use the link's above to see instructions on how they are done.

 

Let me know the outcome.

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

11 REPLIES 11
Adept
Message 2 of 12
524 Views
Message 2 of 12

Re: Volume controls don't work

I also updated today 7.1.1, the Hardware keys (near Power button) is working.

Sony Xperia Support
Message 3 of 12
503 Views
Message 3 of 12

Re: Volume controls don't work

Hi @SERIAL_CHILLER,

 

Welcome to te community,

 

I am sorry to hear about this issue Slightly frowning Face

 

In this case, it may be a good idea to boot the device into Safe Mode and see if the issue continues.

 

safe mode

 

Use the instructions above to boot to Safe Mode, once there test out the buttons and let me know the outcome.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 4 of 12
500 Views
Message 4 of 12

Re: Volume controls don't work

Firstly, Thank you for the quick response. 

Sadly, the problem still occurred after booting in safe mode.

Sony Xperia Support
Message 5 of 12
811 Views
Message 5 of 12

Re: Volume controls don't work

I see, then you may need to reload the handset's software to resolve this issue.

 

I would suggest backing up the handset and the running a software repair on the device.

 

backup using Xperia Companion

software repair using Xperia Companion

 

Use the link's above to see instructions on how they are done.

 

Let me know the outcome.

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 6 of 12
463 Views
Message 6 of 12

Re: Volume controls don't work

This is going to take a while :/

Will let you know the outcome as soon as I'm done. 

Enthusiast
Message 7 of 12
456 Views
Message 7 of 12

Re: Volume controls don't work

Apprentice
Message 8 of 12
422 Views
Message 8 of 12

Re: Volume controls don't work

So I did the Backup and then the Software Repair. Right after the start up, in addition to the volume keys, even the camera key had stopped working. So I tried again after few minutes and its all good now.

First Backing up and now Restoring, it's a pain. But IT WORKED.

Thanks mate! Slightly smiling Face

Sony Xperia Support
Message 9 of 12
405 Views
Message 9 of 12

Re: Volume controls don't work

That's great news, glad I could help resolve this Grinning Face

 

Let me know if you have any further issues.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 10 of 12
398 Views
Message 10 of 12

Re: Volume controls don't work

Sure. I'd still like to ask though, is there any known reason as to why the problem occured?