2017-01-11 06:11 PM
2017-01-12 03:05 PM
Thanks for the update!
What you are experiencing is that the screen does not turn on at all when you are pressing the ON/OFF button as you normally would do, is that correct?
You need to press the ON/OFF button first and then you can, for example put one of the fingers which finger print you have registered on the button again and it will unlock the phone, or keep the same one of the fingers on the button.
Could you please explain in detail how you are doing it?
I'm sorry if I misunderstood your answer.
2017-01-12 06:08 PM
2017-01-12 06:31 PM
2017-01-13 01:07 PM
Thanks for the swift reply!
I see, I totally misunderstood what you meant, sorry for that.
One user seems to have solved it with using another launcher, that is something I would recommend that you tried that out at first.
There is plenty of different launchers in the Google Play store that you can try.
Should you experience the same behaviour with another launcher I would recommend performing a software repair using Xperia Companion, if that is something you are willing to do. Do note that this will delete all data stored on the internal storage in the phone so I'd recommend that you backup using Xperia Companion prior to starting with the software repair procedure.
I fully understand that it's very annoying and I'm sorry about that.
Let me know how it goes and have a great weekend!
2017-02-01 07:19 AM
2017-02-01 12:25 PM
Hi again @trashcan,
I'm happy to hear that you decided to start using the fingerprint feature on your phone and that you are liking it!
When I first started using it I did the exact same thing as you, pressed it to hard, forgot that I even activated the feature and so on!
But after a while I got used to it and I hope that is the case for you as well!
2017-02-13 11:29 AM