account arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-down

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Touch Problem in Xperia XZ

Highlighted
Visitor
Message 1 of 5
Message 1 of 5

Touch Problem in Xperia XZ

Hi dear friends

My brother and I bought two Xperia XZ and unfortunately both of our devices have the same problem in their touch screen.

Our touch don't work correctly or work it for itself without any touch!!

Please help me, we bought our phones 3 days a go.angryshamesick

 

4 REPLIES
Inhabitant
Message 2 of 5
Message 2 of 5

Re: Touch Problem in Xperia XZ

By any chance do you have glove mode on?  (settings»display»glove mode)

Elite
Message 3 of 5
Message 3 of 5

Re: Touch Problem in Xperia XZ

Does your devices have any protective case film and or glass?

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

92
Talent
Message 4 of 5
Message 4 of 5

Re: Touch Problem in Xperia XZ

Mine was doing this and opening and closing apps and doing what it wanted and took it back to the store I purchased and they exchanged it
Visitor
Message 5 of 5
Message 5 of 5

Re: Touch Problem in Xperia XZ

Hi

Thanks a lot for your answer.

No, we dont have any glass or protective cover! and we dont use glove mode.!!

Also we repair it with sony Pc Companion, and unfortunately we have the same problem!!