account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

The status bar no longer works correctly

Visitor
Message 1 of 4
231 Views
Message 1 of 4

The status bar no longer works correctly

After updating the phones software last week the status bar no longer drops down to read new notifications but is frozen at the top. How do get it to work correctly? The phone is barely two months old
3 REPLIES 3
Forum Legend
Message 2 of 4
226 Views
Message 2 of 4

Re: The status bar no longer works correctly

try to perform a software repair using xperia companion



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Highlighted
Genius
Message 3 of 4
212 Views
Message 3 of 4

Re: The status bar no longer works correctly

Hi @Pemkim,

 

Welcome to the community!

 

I'm so sorry to hear about your Xperia XZ.

 

Is it just the top part of the display that isn't working? If that is the case I would advise you to test the touchscreen in your device, something that is done under Settings > About phone > Diagnostics > Test > Touchscreen. You will here be prompted to clear the "mist" from the display. Are you able to clear the top part in the test?

 

If the top part of the display responds to touch and it's just notifications that do not work, was it after something specific that this started? Is there any change if you reboot your phone to safe mode? That way we can rule out one of your downloaded apps being behind this.

 

Let me know how it goes!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 4 of 4
179 Views
Message 4 of 4

Re: The status bar no longer works correctly

Problem has not been solved even after the safe mode reboot