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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Storage Issue - XPERIA XZ f8331

Visitor
Message 1 of 7
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Message 1 of 7

Storage Issue - XPERIA XZ f8331

The internal storage of my Xperia XZ f8331 is full but I have inserted a 32GB memory card into it I but I can't downdown apps from the playstore to it... How can this issue be solved? 

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
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Message 2 of 7

Re: Storage Issue - XPERIA XZ f8331

Hi @VanIvan, welcome to our forum!

You can't install applications directly on your SD card, but you can move them to your SD card if this is supported by the application.

To check if it is, go to Settings > Apps & notifications > App info > name of the app > Storage > Change > SD card.

Worth noting is that most applications that you can download data in, such as offline movies/TV-shows, playlists and so on, have an option in the app settings to move this data to the SD card, which will also free up some storage in your device.

I hope that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 7
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Message 3 of 7

Re: Storage Issue - XPERIA XZ f8331

Hi, 

I've got an issue on my Xperia XZ: apps on the sd card can't be updated. I formated it, it's working normally. I've tryed all the solutions 

Message 4 of 7
509 Views
Message 4 of 7

Re: Storage Issue - XPERIA XZ f8331

... And nothing worked. Can you help me ? Internal storage is nearly full. 

Sony Xperia Support
Message 5 of 7
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Message 5 of 7

Re: Storage Issue - XPERIA XZ f8331

Hi @AndroidMalgreTout, sorry to hear about that. Slightly frowning Face

As I'm not sure exactly what you have tried, you may already have tried the solutions below, but in case you haven't tried, please do and let me know.

First of all, go to Settings > Apps & notifications > App info > Google Play services > tap the three dots in the top right corner > Uninstall updates. Go back one step and do the same for Google Play store.

Wait a bit and they should update automatically and when that has occurred, try and update the apps again.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 6 of 7
424 Views
Message 6 of 7

Re: Storage Issue - XPERIA XZ f8331

I'm not having problem with updating my apps. I problem I'm facing is that,when I download an app from the playstore it is stored on the internal memory by default and I can't change it to my external SD card..... My internal storage is full now, I have 25GB free space on my SD card but still I can't download apps... Please help me out

Sony Xperia Support
Message 7 of 7
402 Views
Message 7 of 7

Re: Storage Issue - XPERIA XZ f8331

Hi @VanIvan,

Not all applications supports being moved to a SD card and it's up the developer to add support for this. Applications also needs to be installed on the internal storage and then moved to the SD card (if supported), they can't be installed directly on the SD card.

You can go through your installed applications and see if any of them can be moved to an SD card. Go to Settings > Apps & notifications > App info > name of the application > Storage. If you can see "Change" here, it can be moved to the SD card.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.