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Some apps unable to properly access SD card after update

Sony Xperia Support
Message 21 of 71
1,230 Views
Message 21 of 71

Re: Some apps unable to properly access SD card after update

Hi again @niederrheinr, thanks a lot for the great information and for the kind words about our software! smile happy

I have not yet received any more information regarding this but as I said, I will get back to all of you as soon as I have it!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 22 of 71
1,210 Views
Message 22 of 71

Re: Some apps unable to properly access SD card after update

Hello,

I have exactly the same issue with Spotify, Deezer and Osmand.

There might be a rights problem? tmp_20391-Screenshot_20170531-191420935535607.png

 

 I hope, you can fix this soon. It's really annoying not to be able to save app data to sd.

One time poster
Message 23 of 71
1,170 Views
Message 23 of 71

Re: Some apps unable to properly access SD card after update

I am former to use airwatch on my device. 

During the week the phone refuced to register, i.e. No wireless LTE connectivity. I called our support and no lucka. I then did a factory reset. LTE works again but I cannot read from SD CARD like in this thread. I need to have secirity activities due airwatch. It seem though only Prefactory reset stuff are not readable. I also have a Z4 tablett. Same issue no LTE. Dont want to reinstall that one also ... 

Sony Xperia Support
Message 24 of 71
1,141 Views
Message 24 of 71

Re: Some apps unable to properly access SD card after update

Hi @L-OWS, sorry to hear about this. sad

I have forwarded the bug reports from some of the users in this thread and I'm currently waiting for more information, once I have received it I will post about it in this thread.

Regarding your Z4 Tablet, are you able to use other network modes, such as 3G(WCDMA) and 2G(GSM)? You can change the preferred network type in Settings > More > Mobile networks > Preferred network type.

You can also try and perform a network search and see if you are able to find and register on your service providers 4G network. To start the search, go to Settings > More > Mobile networks > Network operators > Manual.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 25 of 71
1,066 Views
Message 25 of 71

Re: Some apps unable to properly access SD card after update

Hi,

update: I received a new Firmware (Vodafone Germany): 41.2.A.6.4

 

That one does not solve the problem, after enabling sd card encryption, apps no longer have access.

Learner
Message 26 of 71
1,063 Views
Message 26 of 71

Re: Some apps unable to properly access SD card after update

And another update:

Unfortunately, you have the same problem on the Xperia XZ Premium with latest firmware (Android 7.1.1).

 

Going for another hard reset ... (luckily, this was the first thing i tested... wink

 

 

Inhabitant
Message 27 of 71
1,048 Views
Message 27 of 71

Re: Some apps unable to properly access SD card after update

7.1.1 has brought on a huge number of issues to a number of people.

I saw this forum and wanted to also post that I am finding various SD card related issues with apps also.

 

Mostly, apps using the SD card are failing to store data properly and reference it. (Google Music, Call recorders, Outlook (failing to store folders correctly), Games apps can't load.

 

I've been reinstalling apps and its not making a difference. I sure as **bleep** don't want to be reloading 30gb of stuff! Sony FIX THIS!

Sony Xperia Support
Message 28 of 71
1,044 Views
Message 28 of 71

Re: Some apps unable to properly access SD card after update

Hi again @niederrheinr, thanks a lot for the great updates! smile happy

I'm afraid that I have not yet received any new information regarding this behaviour. I will however get back to you as soon as I have received it, as promised!

Thanks again for sharing the information regarding the new update and sorry about having to reset your device again.

@fluffygutss, sorry to hear about that. sad

Could you get back to me with if your SD card is encrypted or not? You can also check if you are able to store pictures taken with the Camera application to your SD card and see how that goes.

If the setting in the camera application is not set to store pictures to your SD card you will have to enable this by opening the Camera application > tap the cogwheel > More > Data storage > SD card.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 29 of 71
1,057 Views
Message 29 of 71

Re: Some apps unable to properly access SD card after update

Heeey Jonas, 

 

Encryption is on but my camera is already set to SD card and I'm not noticing any issues. 

I am however seeing issues with my outlook and mail apps, they're having problems with other folders outside my inbox. When I try move emails or delete them it says folder not available. 

 

Google music is also presenting with "unable to download music" all the time. 

Learner
Message 30 of 71
1,046 Views
Message 30 of 71

Re: Some apps unable to properly access SD card after update

@fluffygutss:

 

You seem to experience the problem. Camera is not affected, I guess because it is included in the firmware. Any other (updated) apps seem to be affected, if they use the "standard mechanism" of writing to their dedicated folders on the sd card. Other apps, who have been granted explicit access to the whole sd card (like "Autosync Dropbox" for example) still work, too.

 

Unfortunately, right now you seem to have only the following options:

a) wait until a firmware update that fixes this is released

b) hard reset and use without encryption

 

Cheers,

Niederrheinr