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Some apps unable to properly access SD card after update

Sony Xperia Support
Message 41 of 71
1,361 Views
Message 41 of 71

Re: Some apps unable to properly access SD card after update

Hello everyone!

I'm sorry for the late reply to all of you, I have been out of office due to vacation.

@fluffygutss, Were you able to complete the software repair? If you were, how is everything working for you now?

@Kaycut, Thanks for the great information. I would like to know which device you were experiencing this behaviour with after updating your device to Android 7.1.1. You can find which phone model you have in Settings > About phone.

Thanks in advance.

@xevox, I understand your frustration, I really do and I hope this can be resolved as soon as possible.

At the moment I have no new information and I thank you for your patience.

@PathStrider, sorry to hear about this. Slightly frowning Face

Could you please go to Settings > About phone and get back to me with model number, Android version and version? I would also like to know if your SD card is encrypted or not.

Thanks in advance.


Official Sony Xperia Support Staff


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Visitor
Message 42 of 71
1,344 Views
Message 42 of 71

Re: Some apps unable to properly access SD card after update

I have an Xperia XA

Model number: F3211

Android version: 7.0

 

The SD card was encypted, but I have since decrypted it and formatted it to no effect.

 

Also, someone mentioned an app called Media ReScan. It can find files on my card but this still doesn't make them accessible to any of my apps.

 

As my phone can access these files, but but third party apps cannot, I can only assume this is a permissions issue. In other words, access is being denied to these apps.

Inhabitant
Message 43 of 71
1,337 Views
Message 43 of 71

Re: Some apps unable to properly access SD card after update

Hey Jonas, 

 

Hope vacation was good! 

 

Software repair failed and ended up wiping my phone. Did a factory reset which hasn't solved the problem. I reboot my phone sometimes twice a day now when it becomes unusable. Navigating the phone is very painful. 

 

J

Rookie
Message 44 of 71
1,329 Views
Message 44 of 71

Re: Some apps unable to properly access SD card after update

I can't believe that this issue isn't solved yet. My Spotify app doesn't show the Storage option on my Xperia XZ, I can't believe that a high-end phone is having this kind of problem... Guess Sony was not so good of a choice after all. And I even have to put up with stupid preinstalled Apps like AVG Antivirus... Unbelievable.

Emperor
Message 45 of 71
1,324 Views
Message 45 of 71

Re: Some apps unable to properly access SD card after update

@SantiSq

 

I'm not sure if this is your first Smartphone or Android device, but Sony its the closest you will find to vanilla Android and with the least preloaded apps/bloatware. 

 

With that said, what if you do the following?

 

Settings > apps > spotify > storage wait wait WHAT? 

 


@SantiSq wrote:

I can't believe that this issue isn't solved yet. My Spotify app doesn't show the Storage option on my Xperia XZ, 


It makes you wonder, dont you think? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 46 of 71
1,323 Views
Message 46 of 71

Re: Some apps unable to properly access SD card after update

If it wasn't for the warranty I would have rooted this phone since day one to get rid of all the crap that comes preinstalled and i'm pretty sure I wouldn't have to face this issue with Spotify either.

Highlighted
Rookie
Message 47 of 71
1,318 Views
Message 47 of 71

Re: Some apps unable to properly access SD card after update

@ulywooly - As I wrote:



My Spotify app doesn't show the Storage option

I never said that Android doesn't show the Storage option for the App. I'm having the same problem that @hevox is having.

One time poster
Message 48 of 71
1,278 Views
Message 48 of 71

Re: Some apps unable to properly access SD card after update

Recently updated to Nougat 7.1.1 Compilation Number: 32.4.A.0.160

Xperia Z5 Compact (E5803)

 

Same problem of the rest.

3r party apps can not write to sdCard (same apps have no problems to write there in Marshmallow).

One time poster
Message 49 of 71
1,171 Views
Message 49 of 71

Re: Some apps unable to properly access SD card after update

Issue still exists...It's driving me mad.

Rookie
Message 50 of 71
1,094 Views
Message 50 of 71

Re: Some apps unable to properly access SD card after update

Problem resolved please see bottom of reply

 

This thread is making me despair that I opted for a new Xperia XZ !!!

 

After major problems with signing into Twitter and being unable to sync my Firefox account, I took the drastic step of doing a Software repair using Companion. This solved my problem, although it took all night to get my phone back to the way it was. But .....

 

I now have the issue with not being able to transfer Apps to my SD card. When trying to transfer 600mb of data to a card with over 50Gb of free space, I get the 'Insufficient Space' nonsense.

 

When is this going to be resolved?

 

Xperia XZ - Android 7.1.1 - Build 41.2.A.7.35

 

PROBLEM RESOLVED - I think there is an issue if SD card is specified as a backup location. I changed my backup to an online account, rebooted phone and now miraculously all apps were successfully transferred to SD card.

 

It works for me anyhow.