account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Some apps unable to properly access SD card after update

Apprentice
Message 11 of 71
1,739 Views
Message 11 of 71

Re: Some apps unable to properly access SD card after update


@ThomasBigot wrote:

Do someone know if 41.2.A.2.223 solves this issue, by chance?


It doesn't. that's the firmware i'm on.

Inhabitant
Message 12 of 71
1,721 Views
Message 12 of 71

Re: Some apps unable to properly access SD card after update

That is the firmware I am on too(41.2.A.2.223 for the avoidance of doubt). This was not a problem on the previous firmware (I'm not sure which one it was but it was Android 7.0.0 and the March security Update if that helps). System software (camera, data transfer tool etc.) seem totally able to access the SD card and save data to it. X-plore file manager can be used to move files around as needed, however, Beyondpod cannot (acts as though it can delete but doesn't, also cannot download podcasts) also Google music crashes when the SD card is chosen as the storage space.

Is there a fix in the works?

Sony Xperia Support
Message 13 of 71
1,681 Views
Message 13 of 71

Re: Some apps unable to properly access SD card after update

Hello everyone!

I apologize for the late reply.

I would like to have a closer look at this and would appreciate if @MarcusSan and/or @xevox could get back to me with a bug report of the behaviour where the Google Play Music application crashes when accessing your SD card after updating your Xperia XZ devices.

To do this, follow the instructions below.

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then turn on "USB debugging".
3. Select Logger buffer size and change it to "4 M".
4. Restart your phone, then replicate the behaviour.
5. Go back to Settings > Developer options, select "Take bug report" followed "Interactive bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in a PM to me!

Thanks in advance and I'm sorry for any inconveniences this may cause for all of you.

Edit: All of your are of course welcome to get back to me with bug reports!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 14 of 71
1,674 Views
Message 14 of 71

Re: Some apps unable to properly access SD card after update

Sent, check your inbox

Apprentice
Message 15 of 71
1,671 Views
Message 15 of 71

Re: Some apps unable to properly access SD card after update

PM'd you my logs also.

 

Sony Xperia Support
Message 16 of 71
1,656 Views
Message 16 of 71

Re: Some apps unable to properly access SD card after update

@MarcusSan and @xevox, Thanks a lot for providing me with these bug reports and I will get back to all of you in this thread when I have received more information regarding this.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 17 of 71
1,594 Views
Message 17 of 71

Re: Some apps unable to properly access SD card after update

For me, Play Music does not crash. It reports that there is not enough space left, which is wrong.

 

I now tried to disable encyryption and formatted the sd card. However, that did not help. So I will have to hard reset, what a fun ... :/

 

Another info: other apps that access the sd card directly outside /ANDROID still work finde. It is just those apps that try to access their dedicated directories in /ANDROID that have a problem.

Apprentice
Message 18 of 71
1,579 Views
Message 18 of 71

Re: Some apps unable to properly access SD card after update


I now tried to disable encyryption and formatted the sd card. However, that did not help. So I will have to hard reset, what a fun ... :/



Hang in there I reckon mate. Hopefully Sony are on top of this and have it fixed for the June security update. Which is likely to be the second week of June.

 

I'll do my hard reset when it gets fixed. Not worth spending the time on a broken build.

 

Highlighted
Sony Xperia Support
Message 19 of 71
1,538 Views
Message 19 of 71

Re: Some apps unable to properly access SD card after update

Hi @niederrheinr, sorry to hear that you are experiencing a similar behaviour as the other users in this thread.

I have forwarded bug reports from 2 users internally and I'm currently waiting for more information.

I understand that having to reset your phone is never fun and I'm sorry for the inconvenience and as @xevox wrote you can also wait until I get more information regarding this behaviour.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 20 of 71
1,533 Views
Message 20 of 71

Re: Some apps unable to properly access SD card after update

Hi @Jonas, 

 

thanks for the reply. I already did the hard reset as I really want to use spotify and Here WeGo, but did not have enough memory available internally. 

 

More piece of information from what I experienced:
- it did not help to only only cancel sd card encryption and reformat

- after reformatting, Play Music also crashed on my phone, as others reported - before, it only showed the error "not enough space"

 

Good luck, you're generally doing  a great job with firmware updates!