account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Smart Cleaner is wreaking havoc in Xperia XZ

Highlighted
Apprentice
Message 1 of 4
1,062 Views
Message 1 of 4

Smart Cleaner is wreaking havoc in Xperia XZ

Since the latest Nougat update, It is truly the Smart Cleaner causing the overheat, lag and battery drain of my Xperia XZ. After turning it off, my phone's temperature is noticeably cooler even if it's charging with a case. It became significantly faster too.

 

I even did a Factory Reset and uninstalled possible rogue apps before doing this, but I was still having the same symptoms. Now, with Smart Cleaner off, everything is better.

 

I do hope Sony Mobile can patch this update really soon because Smart Cleaner is a very useful feature of Xperia phones. For now, I will have it turned off.

 

I will also have this in check. 

3 REPLIES 3
Emperor
Message 2 of 4
1,049 Views
Message 2 of 4

Re: Smart Cleaner is wreaking havoc in Xperia XZ

@Billycoy2

 

just to make sure that's the problem, could you boot on >>> safe mode for few hours 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 4
1,004 Views
Message 3 of 4

Re: Smart Cleaner is wreaking havoc in Xperia XZ


@uliwooly wrote:

@Billycoy2

 

just to make sure that's the problem, could you boot on >>> safe mode for few hours 


Few hours is how many hours? 24 hours can be few hours. One month can be few hours. The symptom is erratic. It can happen in 2, 4, 6 or 12 hours. With what I did, I just prolonged the usage of my phone (maybe in 12 or more hours), but I found out that it kept coming back within the day.

 

And I guess after safe mode, you will ask me to do software repair, then after that have it checked at my local reseller.

 

We are busy and we don't have time to observe and for those self-help procedures. I want this solved and addressed by Sony. Give us a possible workaround for the meantime and not some default templated CSR response.

Inhabitant
Message 4 of 4
987 Views
Message 4 of 4

Re: Smart Cleaner is wreaking havoc in Xperia XZ


@Billycoy2 wrote:

@uliwooly wrote:

@Billycoy2

 

just to make sure that's the problem, could you boot on >>> safe mode for few hours 


Few hours is how many hours? 24 hours can be few hours. One month can be few hours. The symptom is erratic. It can happen in 2, 4, 6 or 12 hours. With what I did, I just prolonged the usage of my phone (maybe in 12 or more hours), but I found out that it kept coming back within the day.

 

And I guess after safe mode, you will ask me to do software repair, then after that have it checked at my local reseller.

 

We are busy and we don't have time to observe and for those self-help procedures. I want this solved and addressed by Sony. Give us a possible workaround for the meantime and not some default templated CSR response.


Very well said Winking Face