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Phont turns off together with car if I'm charging it

One time poster
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Phont turns off together with car if I'm charging it

My smartphone Sony xperia XZ while it is connected with anker car charger "42W Dual usb quick charge 3.0"automatically turn off When I switched off my car.

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Genius
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Re: Phont turns off together with car if I'm charging it

Hi @XZ8332,

 

I'm sorry to hear you are having trouble with your Xperia XZ.

 

Is it just while you are charging your phone in your car that your XZ shuts down? Or does this happen if you, for example, charge your phone using a computer and turn off the computer?

 

Have you been able to try charging your phone in another car? Is the same behaviour repeated there as well?

 

I would also recommend that you try using another cable to charge your phone in your car, that way we can rule out the cable being behind this as well.

 

One more thing you can try is to remove the charging cable from your phone before turning off your car, does the phone shut down then as well?

 

Let me know how it goes!

sony_sign_logo.png - Official Sony Xperia Support Staff


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