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Phone Clock resets after Reboot. 7.0

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Enthusiast
Message 1 of 63
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Message 1 of 63

Phone Clock resets after Reboot. 7.0

When i restart my Xperia XZ with 7.0, the Clock resets to March 30 1970 3:30 PM. When its online it corrects Date and Time.
Why Clock and Date resets itself at reboot?
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 54 of 63
6,782 Views
Message 54 of 63

Re: Phone Clock resets after Reboot. 7.0

Hi everyone,

 

I'm very sorry to hear that you are experiencing that date and time are reset when you restart your device. This will be fixed in an upcoming software release. I'm sorry for any inconvenience this causes until then.

 

UPDATE: The roll out for software version 39.2.A.0.386 have now begun. Please note that timings and availability may vary by country and/or carrier

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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62 REPLIES 62
Emperor
Message 2 of 63
5,886 Views
Message 2 of 63

Re: Phone Clock resets after Reboot. 7.0

Does your phone has a taskiller or antivirus? does it has a SIM card?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 3 of 63
5,879 Views
Message 3 of 63

Re: Phone Clock resets after Reboot. 7.0

No Taskiller or antivirus.
Yes SIM Card.
Sony Xperia Support
Message 4 of 63
5,864 Views
Message 4 of 63

Re: Phone Clock resets after Reboot. 7.0

Hi @DarkEyE,

 

This is very strange. Does it do the same thing if you start the phone in safe mode?


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 63
5,809 Views
Message 5 of 63

Re: Phone Clock resets after Reboot. 7.0

I have the same problem with Android 7.0 on my Sony Xperia XZ.

Model: F8331
Nougat version: 39.2.A.0.327

With Android 6.01 I could switch the smartphone off and on again without the clock was reset.

Since I have carried out the update on nougat, the clock is reset when I turn the smartphone off and on.

Is there a way to fix the problem.

Greeting Stephan Rüdiger (Germany, Berlin)

PS. The safe mode I have not yet tested.
Also, I have not reset the smartphone to factory settings.

92
Talent
Message 6 of 63
5,794 Views
Message 6 of 63

Re: Phone Clock resets after Reboot. 7.0

Mine did once. Only noticed because WhatsApp wasn't working due to incorrect time and date
Sony Xperia Support
Message 7 of 63
5,729 Views
Message 7 of 63

Re: Phone Clock resets after Reboot. 7.0

Try backing up your phone and running a software repair using Xperia Companion.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 8 of 63
5,671 Views
Message 8 of 63

Re: Phone Clock resets after Reboot. 7.0

Has anybody tested the Companion Software Repair? Does it solve the problem?
Enthusiast
Message 9 of 63
5,658 Views
Message 9 of 63

Re: Phone Clock resets after Reboot. 7.0

Same issue. Clock resets to some date in March and WhatsApp says there's an invalid date. Only when the phone syncs to cellular network time, then everything is corrected. WTH Sony!

Enthusiast
Message 10 of 63
5,588 Views
Message 10 of 63

Re: Phone Clock resets after Reboot. 7.0

Yes, same in Safe Mode.
The System Time is wrong, no way to change it for me.