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New Xperia XZ ear speaker not working

One time poster
Message 1 of 2
Message 1 of 2

New Xperia XZ ear speaker not working

I just got a new Xperia XZ and my ear speaker is not working 

I tried in safe mode still not working 

Tried the tests also not working 

I inserted headphones and played music they worked pretty good but when I got them out still the ear speaker didn't work 

Please HELP 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: New Xperia XZ ear speaker not working

Hi @Drfibyfayez, welcome to the community.


Is it not connecting? Or is it connecting but not giving you any sound? Could you elaborate the issue a little more please?


You may also wish to run through the troubleshooting steps in the user guide here:

Official Sony Xperia Support Staff

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