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MDR-EX750BT headphone connection problem

SOLVED
Visitor
Message 1 of 6
2,162 Views
Message 1 of 6

MDR-EX750BT headphone connection problem

I can not use the MDR-EX750BT headset with XZ. The headset can not be connected to bluetooth and NFC.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Sony Xperia Support
Message 2 of 6
2,821 Views
Message 2 of 6

Re: MDR-EX750BT headphone connection problem

Hi @hmutlu72,

 

Welcome to the community,

 

I am sorry to hear about this, have you tried resetting the headset?

 

On the MDR headset, try the following.

 

Turn off the headset > Press and hold the power button until the light flashes blue
4 times

 

Once done try connecting to the Xperia device.

 

let me know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

5 REPLIES 5
Highlighted
Sony Xperia Support
Message 2 of 6
2,822 Views
Message 2 of 6

Re: MDR-EX750BT headphone connection problem

Hi @hmutlu72,

 

Welcome to the community,

 

I am sorry to hear about this, have you tried resetting the headset?

 

On the MDR headset, try the following.

 

Turn off the headset > Press and hold the power button until the light flashes blue
4 times

 

Once done try connecting to the Xperia device.

 

let me know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Adviser
Message 3 of 6
2,138 Views
Message 3 of 6

Re: MDR-EX750BT headphone connection problem

If and when you do get connected let us know how you get on. There are multiple reports of crappy Bluetooth and LDAC performance with this phone 

Visitor
Message 4 of 6
2,131 Views
Message 4 of 6

Re: MDR-EX750BT headphone connection problem

Hi Jake,

 

Your suggestion solved the problem.
Thank you...

Visitor
Message 5 of 6
2,130 Views
Message 5 of 6

Re: MDR-EX750BT headphone connection problem

Hi pjmbarlick

 

I am very pleased with the LDAC performance of the XZ with the MDR-EX750BT headset.

Sony Xperia Support
Message 6 of 6
2,125 Views
Message 6 of 6

Re: MDR-EX750BT headphone connection problem

Hi @hmutlu72,

 

I'm glad to hear it.

 

Let me know if you have any further issues Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.