account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

I can't register my Fingerprint on sony Xperia xz

Learner
Message 31 of 35
283 Views
Message 31 of 35

Re: I can't register my Fingerprint on sony Xperia xz

The finger print is show on sitting but most of the time dont show any finger print in sitting   when the finger print is show on sitting when i want set my finger on scaner promptly show a massage and eror. And when i lock the screen and when i set my finger on scaner show a massage //the finger print hardware not available //

I also try this :

1-update the android but not ok

2- falsh the phone by flash tools and box using Android 6./7.1/. 8 but not ok

3-factory reset but not ok

4-repair but app of sony but when the download of rom ok when i connecte my phone to laptop show a error and canceled

5- at the last open the phone and change the flat of the finger print but also not ok

I really sad please helppppp

Sony Xperia Support
Message 32 of 35
273 Views
Message 32 of 35

Re: I can't register my Fingerprint on sony Xperia xz

Hi again @Xperiax1996 and thank you for this information.

In this case, I would recommend that you get in touch with your Local support team so they can arrange a repair for you, as the device will need to be examined at an authorized service centre.

If you have any questions regarding warranty, local service routines and so forth, they will answer this for you as well.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
One time poster
Message 33 of 35
213 Views
Message 33 of 35

Re: I can't register my Fingerprint on sony Xperia xz

Hello there. My situation is kinda more complicated. I have set the fingerprint one year and never had any kind of problem. I have updated over 2 months ago and didn't dmface any problem. Suddenly  without any kind of security changes the fingeprint setup disappeared! In one night. I tried set up a new one and got the message in the screenshot. This message appears just before the setup ends, in the last touch usually. I have created 2 users, in the second one the fingerprint manager is working just fine! Same mobile  different users.... And the main one has the problem! Isnt it weird? What can I do? Screenshot_20190409-014320.png

 

Learner
Message 34 of 35
123 Views
Message 34 of 35

Re: I can't register my Fingerprint on sony Xperia xz

Screenshot_20190527-124515.png

Very very very bad support, it's a software problem but sony can't solve it!!!!

6 month i have this problem,

Recently sony update the support app and add fingerprint test, it's show fingerprint is OK, but in the truth it's not working and show this massage in a Screenshot

I test also second user, in second user it's work for a day and then again show this message,

I hope this is a software problem but nobody can't solve it, whyyyy??????

 

The error is

Can't read your fingerprint 

Registration will be canceled since fingerprint enrollment time limit reached

Follow the registration instruction and try again 

One time poster
Message 35 of 35
44 Views
Message 35 of 35

Re: I can't register my Fingerprint on sony Xperia xz

Got same when added second profile - for unlocking main profile it just told me "fingerprint hardware not available", while still working on locking up second profile. Deleted second profile, but same. Deleted all fingerprints in main profile, but now in the very end of adding new fingerprint I get this enrollment timeout error. Sensor test OK.