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Finger print unlock issue

Learner
Message 1 of 3
1,480 Views
Message 1 of 3

Finger print unlock issue

Hello, 

 

For some reason my finger print unlock has been removed.

 

It kept saying today that finger print unlock wasn't available and I'd have to unlock my device manually.  However after restarting my phone, there isn't even an option to add a finger print or unlock via a finger print. 

 

What should I do?

2 REPLIES 2
Emperor
Message 2 of 3
1,476 Views
Message 2 of 3

Re: Finger print unlock issue

@BrigitteB

 

is this the same device as the other 2 posts?

 

https://talk.sonymobile.com/t5/Xperia-XZ/I-can-t-remove-my-lockscreen-pattern-pin-password/m-p/13052...

 

and

 

https://talk.sonymobile.com/t5/Xperia-XZ/Crack-in-Body-is-it-still-water-proof/m-p/1289540




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
One time poster
Message 3 of 3
1,437 Views
Message 3 of 3

Re: Finger print unlock issue

Same happened to me. Super annoying and took ages to find a solution: https://www.reddit.com/r/SonyXperia/comments/862er9/xperia_z5_fingerprint_manager_missing/