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File manager not working

Apprentice
Message 1 of 10
3,383 Views
Message 1 of 10

File manager not working

Since the system update to 8.0 on my Sony XZ

It is impossible to open the system fie management app. 

Its used for adding photos nd files to texts messages 

9 REPLIES 9
Sony Xperia Support
Message 2 of 10
3,382 Views
Message 2 of 10

Re: File manager will not start

Hi @Jerk1999,

 

Welcome to the community,

 

I am sorry to hear about the issues you have with the device.

 

Are you please able to supply more information about the problem, what file explorer are you referring to is this a third party application or the Android default?

 

If you don't mind supplying me the method you use to recreate this fault that would be helpful.

 

Please let me know.


Official Sony Xperia Support Staff


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Apprentice
Message 3 of 10
3,362 Views
Message 3 of 10

Re: File manager will not start

The app that is not working is the original systems files app in the phone .

If you click on it you get a message files has stopped ....Open files again . But itdosent open .

If you wan to add a photo or  file to  a text message iT doesn't work as the files app will not open .

I have forced stopped it  no help . 

There downloaded widget is also missing.

Pioneer
Message 4 of 10
3,357 Views
Message 4 of 10

Re: File manager will not start

On another thread someone else also reported problems with the built-in file manager.

I cannot advise how to reslove this problem.

What I can advise is to install Total Commander. (it has a very good functionality and is without adds)


who knows knows
who doesn't doesn't
Apprentice
Message 5 of 10
3,318 Views
Message 5 of 10

Re: File manager will not start

I needs file manager that will open instead of the built in one.l will try it out 

Apprentice
Message 6 of 10
3,314 Views
Message 6 of 10

Re: File manager will not start

I have just tried total commander . It doesn't work

 

Apprentice
Message 7 of 10
3,300 Views
Message 7 of 10

Re: File manager will not start

I have sorted out the problem with the file app.

The latest version of true caller has its own messagening . It was that stopping files from opening

Regular
Message 8 of 10
3,214 Views
Message 8 of 10

Re: File manager will not start

Hi, 

 

did you fixed the problem? IIhave the same issue but with all apps which need to read/write data e.g. Email app cannot download and persist attachments. I always get "files has stopped.." 

Highlighted
Apprentice
Message 9 of 10
3,208 Views
Message 9 of 10

Re: File manager will not start

I thought that I had fixed the problem by removing tureccaller .but the problem iscstill three

Regular
Message 10 of 10
3,193 Views
Message 10 of 10

Re: File manager will not start

I fixed the problem by remove and reinstall the App Sophos security.