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2017-02-22 03:09 PM
2017-02-22 04:50 PM
I'm really sorry to hear about your brand new Xperia XZ!
Has the phone always behaved like this or has it started happening recently? If it was recently, was it after something special that it started? For example, installing a specific app.
How did the phone behave when you performed the test in Diagnostics? Also, what test did you perform in Diagnostics, Display or Touch screen?
I would advise you to reboot your phone to safe mode in order for us to rule out this being caused by one of your downloaded applications since they will be temporarily disabled in this mode.
Keep me posted!
2017-02-24 10:04 AM
Great tip @pisquare, the new STAMINA mode will limit performance and could be a reason behind this.
@Zitman, let us know if this helped!
2017-02-28 11:50 AM
I'm sorry to hear that.
How did your phone behave during the test in Diagnostics? Did you also experience this with your phone rebooted to safe mode?
Keep me updated!
2017-04-09 12:25 AM
Yes, I am experiencing the same problem after booting into safe mode, u had this problem when I took it out of the brand new box, this is a software problem.