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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Experia xz screen lag/bug

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One time poster
Message 1 of 8
922 Views
Message 1 of 8

Experia xz screen lag/bug

Hello.

My xz is brand new, I've had it for three weeks now, never had accidents, falls or wet.

The touch screen seams to have some kind of issue, it's very difficult to swipe left the screensaver (it bounces back) also makes typing a nightmare, because it assumes that I'm swiping through letters, which I'm not. Lately I noticed that videos on instagram won't play.

I've already done diagnose test, updated to Android latest version, disable glove interaction.

Hope there is anything that can be done other than a factory reset.

Thanks
7 REPLIES 7
Genius
Message 2 of 8
908 Views
Message 2 of 8

Re: Experia xz screen lag/bug

Hi @Zitman,

 

I'm really sorry to hear about your brand new Xperia XZ!

 

Has the phone always behaved like this or has it started happening recently? If it was recently, was it after something special that it started? For example, installing a specific app.

 

How did the phone behave when you performed the test in Diagnostics? Also, what test did you perform in Diagnostics, Display or Touch screen?

 

I would advise you to reboot your phone to safe mode in order for us to rule out this being caused by one of your downloaded applications since they will be temporarily disabled in this mode.

 

Keep me posted!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 3 of 8
880 Views
Message 3 of 8

Re: Experia xz screen lag/bug

Hi. İ had same problem. İf stamina mode is on, instagram videos don't play. Turn off stamina mode, try then.

Genius
Message 4 of 8
864 Views
Message 4 of 8

Re: Experia xz screen lag/bug

Great tip @pisquare, the new STAMINA mode will limit performance and could be a reason behind this.

 

@Zitman, let us know if this helped! Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 5 of 8
830 Views
Message 5 of 8

Re: Experia xz screen lag/bug

I have the same swiping problem in my xperia xz
Adviser
Message 6 of 8
829 Views
Message 6 of 8

Re: Experia xz screen lag/bug

Stamina mode is off and the problem still goes on
Genius
Message 7 of 8
781 Views
Message 7 of 8

Re: Experia xz screen lag/bug

Hi @Winay,

 

I'm sorry to hear that.

 

How did your phone behave during the test in Diagnostics? Did you also experience this with your phone rebooted to safe mode?

 

Keep me updated!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 8 of 8
715 Views
Message 8 of 8

Re: Experia xz screen lag/bug

Yes, I am experiencing the same problem after booting into safe mode, u had this problem when I took it out of the brand new box, this is a software problem.